CO
CoreSiteIT Helpdesk Manager
Manager of IT Helpdesk overseeing Tier 1 helpdesk operations and driving customer satisfaction in digital infrastructure company.
About the role
- Provide first- and second-level technical support to staff for hardware, software, and network issues on the main- and satellite sites to which the person is stationed
- Install, configure, and maintain servers, desktops, laptops, printers, and other IT equipment
- Support the maintenance of business applications, email, and collaboration tools
- Monitor system performance, update patches, and perform routine maintenance
- Assist with IT asset management, including hardware and software inventory
- Follow IT policies, procedures, and security practices to ensure compliance
- Provide end-user training and guidance on technology use
- Support IT projects, system upgrades, and rollouts under direction of senior IT staff
- Hands-on role with required on-site presence
- Shape long-term IT infrastructure both locally and globally
Requirements
- Certificate or Diploma in Information Technology, Computer Science, or related discipline (or equivalent industry experience)
- Bachelor’s degree desirable but not essential
- Ideally 5+ years’ experience in an IT support or operations role, with a minimum of 2 years’ experience required
- Experience of working in Microsoft 365 environments (EntraID, InTune, Exchange, SharePoint), Network (LAN, WAN, WLAN) and Virtual Environments
- Understanding of IT security fundamentals
- Troubleshooting skills for hardware, operating systems, and applications
- Eagerness to learn and adapt to new technologies and environments
- Strong problem-solving, prioritization, and multitasking abilities
- Clear communication with both technical and non-technical users, with excellent customer service mindset and willingness to assist others in a multi-cultural environment
- Detail-oriented with focus on accuracy and reliability, with ability to follow and document procedures
- Team player, with a professional, approachable attitude, ability to work effectively with both colleagues and external vendors
- Must be able to travel occasionally to our offices both in Stockholm and overseas
- Must be flexible to work in-office frequently
- Fluent-level English, technical as well as conversational
- Nice to have: Knowledge of backup and basic disaster recovery practices
- Nice to have: Industry certifications such as ITIL, CompTIA A+, Microsoft (MCP/MCSA), or Cisco (CCNA)
- Nice to have: Experience in working in an ISO 27001-certified organization
- Please note that this role does not include people management responsibilities
Benefits
- Global environment
- Free parking
- Flexible working hours
- Private healthcare
- Wellness allowance
- We aim for growth, ownership, and mentorship
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
PG
Proway GmbHIT Support Specialist – WMS
IT Support Mitarbeiter responsible for WMS support and collaboration in logistics at Proway. Engage in system configuration, user training, and project involvement in Stuttgart.
(Senior) IT Administrator responsible for IT infrastructure across four locations. Involved in hybrid IT landscape management and support for IT systems.
BI
BDO IrelandAudit Manager
Manager in BDO Ireland's Audit Department handling diverse client portfolios and leading audit teams. Focus on client expectations, team performance, and delivering technical auditing assistance.
OS
OsmosePermit Specialist
Permit Specialist coordinating state and local permit applications for utility operations. Interacting with various teams and government agencies to ensure compliance and timely submission.
TR
TruistCredit Support Officer
Credit Support Officer providing lending expertise and support to bankers and clients at Truist Financial. Requires in - depth knowledge of consumer lending and complex issue resolution.
TR
TruistCredit Support Officer
Credit Support Officer role supporting Retail bankers and clients in consumer lending inquiries. Requires in - depth knowledge of lending products and strong communication skills.
Audit Manager leading risk - based internal audit assurance and advisory services for a financial services company. Coaching junior team members and managing complex audit engagements.
PI
Progyny, Inc.Clinical Experience & Audit Manager
Clinical Audit Manager at Progyny overseeing clinical audit activities and ensuring quality in family building care. Collaborating with various teams to maintain high standards of compliance and member experience.
IT Specialist focusing on delivering SAP Finance solutions for a global dairy processor. Collaborating with finance teams to enhance business value through IT enablement.