Coordenador de Suporte Técnico liderando time para entregar soluções de hospedagem. Atuando na melhoria de processos e interação com clientes estratégicos.
About the role
- Deliver exceptional Level 1 IT help desk support to clients, ensuring client satisfaction
- Respond to client inquiries, troubleshoot technical issues, and provide prompt resolutions
- Collaborate with the Support Team to manage tickets and escalate incidents as necessary
- Ensure compliance with Incident Management and Problem Management processes
- Demonstrate strong technical proficiency and mentor junior team members
- Maintain accurate time entries and meet Service Level Agreements (SLA)
- Work across a diverse range of clients in a fast-paced environment, including on-site support when required
Requirements
- Minimum 1-2 years IT support experience
- Experience within MSP settings, thriving amid shifting priorities and high pace
- Excellent written, verbal, and non-verbal communications skills
- Willingness to learn and collaborate in a team environment
- Consistently accurate with a focus on detail
- Demonstrates emotional intelligence in every interaction
- Handles customer interactions with clarity and patience, even in high-demand situations
- Microsoft 365 administration: user onboarding/offboarding, mailbox and license management, email support
- General troubleshooting: MFA, Conditional Access, Email Security, Vendor support
- Basic networking knowledge: LAN, WAN, Wi-Fi, VPN troubleshooting
- End-user computing support: Windows OS, desktop applications, Microsoft Office Suite
- Device deployment: rebuild and provisioning of workstations using Autopilot/Intune
- Ticket management: handling incidents, service requests, and problem records through ITSM tools
- On site client support: driver license and experience providing face to face support
- Industry-recognized certifications (Microsoft preferred)
Benefits
- Competitive base salary plus super plus bonus
- Company paid certifications
- Supportive, collaborative and respectful environment
- Opportunity to work with an experienced team of Service Experience Engineers
- Potential for future career opportunities within our company
- Regular staff events
- Free breakfast, soft drinks/juices and monthly lunches
- Company culture that fosters learning and development through training and mentoring programs
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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