IT Customer Advisor managing client relations and representing customer needs within IT organization. Collaborating with technical departments and ensuring efficient service delivery.
Responsibilities
Independent advising and support of customers within the standard portfolio and representing customer requirements within the IT organization
Point of contact for our customers (internal/external) as advisor and partner with a solution-oriented “we take care” approach, and responsible for requirements capture for the subsequent demand-management process
Requirements
Completed degree in Business Administration or a comparable qualification
Several years of professional experience in customer support/account management
Strong analytical and conceptual skills, with a solution-oriented and flexible working style
High communication and teamwork skills, conflict-resolution competence, and a confident demeanor
Ability to think in both technical and commercial contexts
Solid product and competitor knowledge
Benefits
Attractive compensation according to collective agreement (TV-V) up to pay group 10
39-hour work week, 30 days vacation, 13th month salary
Flexible working hours and up to 80% mobile work
Pension plan, supplementary health insurance, fitness and wellness offers
Development opportunities in a secure, future-oriented company
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