Independent advising and support of customers within the standard portfolio and representing customer requirements within the IT organization
Point of contact for our customers (internal/external) as advisor and partner with a solution-oriented “we take care” approach, and responsible for requirements capture for the subsequent demand-management process
Requirements
Completed degree in Business Administration or a comparable qualification
Several years of professional experience in customer support/account management
Strong analytical and conceptual skills, with a solution-oriented and flexible working style
High communication and teamwork skills, conflict-resolution competence, and a confident demeanor
Ability to think in both technical and commercial contexts
Solid product and competitor knowledge
Benefits
Attractive compensation according to collective agreement (TV-V) up to pay group 10
39-hour work week, 30 days vacation, 13th month salary
Flexible working hours and up to 80% mobile work
Pension plan, supplementary health insurance, fitness and wellness offers
Development opportunities in a secure, future-oriented company
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