Enterprise Account Executive driving new business and delivering measurable ROI at Sanas. Join a fast - scaling AI company redefining human communication across enterprises.
DM
Hybrid IT Customer Advisor, Front Office
Posted 2 months ago
About the role
- IT Customer Advisor managing client relations and representing customer needs within IT organization. Collaborating with technical departments and ensuring efficient service delivery.
Responsibilities
- Independent advising and support of customers within the standard portfolio and representing customer requirements within the IT organization
- Point of contact for our customers (internal/external) as advisor and partner with a solution-oriented “we take care” approach, and responsible for requirements capture for the subsequent demand-management process
Requirements
- Completed degree in Business Administration or a comparable qualification
- Several years of professional experience in customer support/account management
- Strong analytical and conceptual skills, with a solution-oriented and flexible working style
- High communication and teamwork skills, conflict-resolution competence, and a confident demeanor
- Ability to think in both technical and commercial contexts
- Solid product and competitor knowledge
Benefits
- Attractive compensation according to collective agreement (TV-V) up to pay group 10
- 39-hour work week, 30 days vacation, 13th month salary
- Flexible working hours and up to 80% mobile work
- Pension plan, supplementary health insurance, fitness and wellness offers
- Development opportunities in a secure, future-oriented company
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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