About the role

  • Independent advising and support of customers within the standard portfolio and representing customer requirements within the IT organization
  • Point of contact for our customers (internal/external) as advisor and partner with a solution-oriented “we take care” approach, and responsible for requirements capture for the subsequent demand-management process

Requirements

  • Completed degree in Business Administration or a comparable qualification
  • Several years of professional experience in customer support/account management
  • Strong analytical and conceptual skills, with a solution-oriented and flexible working style
  • High communication and teamwork skills, conflict-resolution competence, and a confident demeanor
  • Ability to think in both technical and commercial contexts
  • Solid product and competitor knowledge

Benefits

  • Attractive compensation according to collective agreement (TV-V) up to pay group 10
  • 39-hour work week, 30 days vacation, 13th month salary
  • Flexible working hours and up to 80% mobile work
  • Pension plan, supplementary health insurance, fitness and wellness offers
  • Development opportunities in a secure, future-oriented company

Job title

IT Customer Advisor, Front Office

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

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