Hybrid IT Coordinator, Office Assistant

at E3G

• Job title: IT Coordinator, Office Assistant
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: £32,245 - £36,000 per year
• Degree requirement: Bachelor's Degree
• Tech skills: Cloud
• Location requirements: Hybrid, London, United Kingdom

About the role

• IT Coordinator & Office Assistant supporting technology infrastructure and office operations for climate change think tank. Responsibilities include IT support, systems administration, and office management.

Responsibilities

• Provide first and second-line IT support to all staff, both remotely and in-person
• Diagnose and resolve hardware, software, and network issues.
• Manage IT ‘helpdesk’ and resolve requests through E3G’s central ICT mailbox.
• Support staff with user account administration by setting up user accounts on Microsoft 365, other productivity tools such as Teams.
• Administer user accounts, permissions, and access controls.
• Oversee cloud storage solutions (SharePoint).
• Coordinate with external IT providers and manage service contracts.
• Manage IT asset inventory (laptops, monitors, phones, tablets).
• Maintain documentation of IT policies and procedures.
• Oversee day-to-day office operations of the London Office and maintain a professional workspace.

Requirements

• Proven experience in ITC support or helpdesk roles.
• Proficient in Microsoft 365 (including SharePoint, Teams and Microsoft Office suite).
• Understanding of basic networking concepts.
• Knowledge of cloud-based systems and applications.
• Familiarity with backup and security practices.
• Excellent customer service orientation and patience.
• Can explain complex technical concepts in plain, everyday language.
• Strong organisational skills and attention to detail.
• Ability to prioritise, manage multiple tasks as well as be flexible.
• Proactive approach to troubleshooting and problem-solving abilities.
• Excellent written and verbal communication skills.
• Able to build relationships and confident to work in a team and independently.
• Use judgement to make sound and timely decisions.

Benefits

• Additional pension contribution equivalent to 7.5% of gross annual salary
• 25 vacation days + additional leave between Christmas and New Year
• Cycle to work scheme
• E3G offers a reward and benefits package which compares well with other organisations within our sector.