Clinical Relations Partner improving patient care quality and experience at Intermountain Health by managing complaints and quality improvement initiatives. Coaching caregivers in service recovery and compliance management.
About the role
- IT Business Partner facilitating collaboration and alignment between IT and operational units. Driving value creation and proactive technology solutions for business needs in the UK.
Responsibilities
- Collaborate with business process owners and system managers to support capability roadmaps and IT change initiatives
- Engage operational units to understand objectives, challenges, and growth opportunities, translating business needs into actionable IT solutions
- Maintain strong working relationships with internal and external stakeholders, ensuring alignment and effective communication
- Lead and manage agile project delivery, ensuring end-to-end implementation and smooth transition into BAU operations
- Prepare and maintain comprehensive project documentation, including planners, work packages, gap analyses, user stories, and business requirements
- Provide accurate and timely reporting for management and governance meetings
- Advise business leadership on initiatives and proposals, ensuring alignment with strategic roadmaps and priorities
- Identify business value, assess digital opportunities, risks, and business capability requirements in solution development
- Contribute to project planning and prioritisation, spanning predictive (plan-driven) and adaptive (iterative/agile) approaches
- Define initiative scope, requirements, and prioritisation for projects of varying complexity
- Translate stakeholder input into actionable insights, driving innovation and opportunities for technology to enhance business processes.
- Undertake additional duties as directed to support IT and business objectives
Requirements
- Strong strategic thinking skills; understands business needs and brings proactive solutions to the team
- Demonstrate Emotional Intelligence and empathy when dealing with customer needs
- Establish realistic expectations to support development of mutual trust
- Knowledge of agile and hybrid project methodologies, to apply the appropriate project approach
- Excellent interpersonal, communication and organisational skills
- Proven stakeholder management skills i.e., the ability to influence and communicate across all levels of the business
- Educated to Degree level or with previous experience
- Certified ITIL V4 (Essential)
- Project Qualification (AgilePM/Scrum/Prince2) (Essential)
- Business Analysis experience (Desirable)
- Process Mapping skills (Desirable)
- Experience of working within the GMP Industry (Desirable)
Benefits
- Job Benefits
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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