DA
dentsu AustriaInside Sales Lead
Inside Sales Lead driving lead generation and qualification for Merkle's services. Collaborating with Sales Growth Officers & Enterprise Sales Leaders to meet sales quotas and foster client relationships.
About the role
- Respond to incoming customer enquiries via email and phone, providing accurate and timely information.
- Prepare budgetary quotes for simple projects by collecting technical data, delivery timelines, and other relevant details.
- Manage warranty claims, credit notes, and customer notifications.
- Communicate with suppliers to obtain quotations, create purchase orders in Ariba, and follow up on order progress.
- Track MSP budgets, yearly rebates, and inform customers about new product launches.
- Issue customer certifications such as REACH declarations, Mill Test Certificates, Distributor Certificates, and Certificates of Conformity.
- Support account creation and maintenance in Oracle, review tender data, and handle approvals in Salesforce.
- Collaborate with the Accounts Receivable team to follow up on outstanding invoices and manage credit or debit note requests.
- Assist customers with Fleetguard Portal access, resolve issues, and update distributor visibility.
- Coordinate with technical teams to request documents such as MSDS and datasheets for customers.
- Ensure all activities are properly logged in Salesforce and participate in regular review meetings.
- Inform customers about the Excess & Obsolete (E&O) policy and follow up on related requests.
Requirements
- Proven experience in sales coordination, customer service, or a similar administrative role.
- Excellent communication skills, both written and verbal.
- Strong organizational skills with attention to detail and accuracy.
- Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
- Experience using Salesforce, Oracle, and Ariba (or similar systems) is a strong advantage.
- Proficiency in Microsoft Office tools (Excel, Outlook, Word).
- Fluency in English; additional European languages are a plus.
- A proactive and customer-focused approach with the ability to work both independently and as part of a team.
Benefits
- Be part of a global organization recognized for its innovation, sustainability, and engineering excellence.
- Work in an inclusive and supportive environment that values collaboration and professional growth.
- Gain exposure to international markets and contribute to projects that make a real environmental impact.
- Enjoy a dynamic role with opportunities to learn, grow, and make a difference in the customer experience.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
RR
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