Hybrid Internal Sales Coordinator

at Infotree Global Solutions

• Job title: Internal Sales Coordinator
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: No Education Requirement
• Tech skills: Oracle
• Location requirements: Hybrid, Rumst, Belgium

About the role

• Internal Sales Coordinator supporting sales process in a global company specializing in advanced filtration and fluid management. Key responsibilities include customer communication, quote preparation, and administrative support.

Responsibilities

• Respond to incoming customer enquiries via email and phone, providing accurate and timely information.
• Prepare budgetary quotes for simple projects by collecting technical data, delivery timelines, and other relevant details.
• Manage warranty claims, credit notes, and customer notifications.
• Communicate with suppliers to obtain quotations, create purchase orders in Ariba, and follow up on order progress.
• Track MSP budgets, yearly rebates, and inform customers about new product launches.
• Issue customer certifications such as REACH declarations, Mill Test Certificates, Distributor Certificates, and Certificates of Conformity.
• Support account creation and maintenance in Oracle, review tender data, and handle approvals in Salesforce.
• Collaborate with the Accounts Receivable team to follow up on outstanding invoices and manage credit or debit note requests.
• Assist customers with Fleetguard Portal access, resolve issues, and update distributor visibility.
• Coordinate with technical teams to request documents such as MSDS and datasheets for customers.
• Ensure all activities are properly logged in Salesforce and participate in regular review meetings.
• Inform customers about the Excess & Obsolete (E&O) policy and follow up on related requests.

Requirements

• Proven experience in sales coordination, customer service, or a similar administrative role.
• Excellent communication skills, both written and verbal.
• Strong organizational skills with attention to detail and accuracy.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Experience using Salesforce, Oracle, and Ariba (or similar systems) is a strong advantage.
• Proficiency in Microsoft Office tools (Excel, Outlook, Word).
• Fluency in English; additional European languages are a plus.
• A proactive and customer-focused approach with the ability to work both independently and as part of a team.

Benefits

• Be part of a global organization recognized for its innovation, sustainability, and engineering excellence.
• Work in an inclusive and supportive environment that values collaboration and professional growth.
• Gain exposure to international markets and contribute to projects that make a real environmental impact.
• Enjoy a dynamic role with opportunities to learn, grow, and make a difference in the customer experience.