Hybrid Intern, Support Engineer – AI field

Posted 2 weeks ago

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About the role

  • Communicate efficiently and effectively with our customers
  • Own customer communications and issues from initial contact until resolution
  • Become an encyclopedia of knowledge about relevant products and their capabilities and common application
  • Solve technical problems for customers on a daily basis while ensuring all customers have a great experience
  • Comply to the escalation workflow for unresolved issues and identify bugs/product issues for the development team
  • Resolve issues raised within SLA with the aim of preventing future problems
  • Learn, document, and share knowledge with others
  • Available to work on EMEA shift is necessary for customer support activities (Afternoon 1pm-10pm)
  • Available to work on pre-scheduled weekends on full/standby support

Requirements

  • Currently pursuing a degree in Information Technology, Computer Science, or similar.
  • Outstanding verbal and written communication skills in English will be required for day-to-day operations
  • Strong data analysis, critical thinking, and problem-solving skills
  • Quick learner with a strong sense of ownership and resilience
  • Self-motivated, results-oriented, and committed to exceeding expectations
  • Data science knowledge is an added advantage
  • Familiarity with Python/R, Jupyter Notebooks is an added advantage
  • Knowledge of cloud deployments, including AWS, Azure, Google Cloud is a strong plus

Benefits

  • ServiceRocket is committed to a diverse and inclusive workplace
  • Equal opportunity employer

Job title

Intern, Support Engineer – AI field

Job type

Experience level

Entry level

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

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