Product Communications Manager at Fiserv crafting impactful communications supporting product launches and operational changes. Collaborating with teams to translate complex information into actionable content.
About the role
- Social Media & Community Management Intern at e.l.f. Beauty supporting Keys Soulcare's social media channels. Tracking trends and managing influencer relationships in a hybrid work environment.
Responsibilities
- support the daily management and growth of Keys Soulcare’s (KSC) social media channels
- track trends, analyze social conversations, manage influencer and campaign databases
- assist with influencer gifting and event coordination, including Lightworker Office Tours
- oversee real-time conversations across major platforms (Instagram, TikTok, X, Facebook)
- engage with followers and respond to comments while maintaining KSC’s distinct brand tone
- identify emerging trends, hashtags, and conversations to inform social content and engagement strategies
- track and summarize key social insights about KSC, influencers, and competitors
- maintain and update influencer and partnership databases (Excel or similar tools)
- support influencer campaigns — managing deliverables, tracking posts, and ensuring on-time product deliveries
- assist in coordinating product orders for influencer gifting, partnerships, and campaigns
- coordinate influencer office tour logistics, calendars, and confirmations
- strengthen relationships with influencers, agencies, and partners to foster long-term collaboration opportunities
Requirements
- Able to start ASAP and willing to commit to a 6-12 month internship
- Must be able to commute to the NYC office
- Familiarity with tools such as TRIBE, Sprout Social, or similar social media management platforms
- Strong attention to detail, organization, and time-management skills
- Comfortable in a fast-paced, deadline-driven environment
- Ability to multi-task and prioritize effectively
- Proactive, self-motivated, and collaborative team player
- Passionate about social media, influencer culture, and brand strategy
- Adaptable and eager to learn in a dynamic, evolving environment
Benefits
- competitive pay and benefits
- bonus eligibility (200% of target over the last six fiscal years)
- equity
- flexible time off
- year-round half-day Fridays
- hybrid 3 day in office, 2 day at home work environment
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