Point of contact for a wide portfolio of Brand Partners through a centralized contact and manage regular communications with them
Maintain outstanding client relationships through communications and reporting, providing the best service to Brands
Monitor Brand performance from operational and commercial standpoints across KPIs and tackle deviations directly with Brands
Identify, understand and tackle Brand partner challenges, liaising with support, product catalog, tech, finance and commercial teams to address issues
Engage in hypercare support activities offering training and dedicated calls to partners to address issues and queries
Support continuous improvement for Digital Brand management, focusing on efficiencies for managing partners at scale
Requirements
At least two years of experience, preferably with a background in buying, merchandising, digital trading or operations within the luxury fashion or e-commerce industry
Good planning and analytical skills, including proficiency in Microsoft Excel
Ability to draw insights from data, build compelling stories, and use data to drive decision-making
Experience with data visualization tools (Looker) is a plus
Excellent communication skills, with the ability to present complex ideas verbally and in writing
Ability to build strong internal and external relationships, manage multiple challenges, and take ownership of work
Ability to understand and improve support processes and drive efficiencies
Fluent in English (written and spoken); French and Italian are a plus
Available to start immediately or by early November
Open to work on a 12 month fixed term contract
Benefits
Health insurance for the whole family
Flexible working environment and well-being support and tools
Extra days off, sabbatical program and days for you to give back for the community
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