Director of Franchise Operations driving revenue growth and franchise relationships at UFC GYM. Leading performance optimization, financial oversight, and operational support for franchise owners.
About the role
- Senior Manager leading Carrier Operations team at Gusto, driving operational excellence and resolving escalations in insurance processes. Collaborating with various stakeholders to enhance service delivery.
Responsibilities
- Spearhead Carrier Operations execution by resolving escalations across quoting, underwriting, and fulfillment workflows
- Lead, Coach and Develop a team of 9 individual contributors
- Maintain the accuracy of internal plan libraries, rate tables, and carrier underwriting rule systems
- Ensure end-to-end process documentation, system configurations, and data flows are always audit-ready
- Act as the operational point of contact for carrier partners, coordinating escalations, updates, and tactical needs
- Conduct recurring business reviews with partners, focusing on operational performance, SLA adherence, and improvement opportunities
- Partner with R&D, Sales, and other Benefits teams to improve quoting logic, onboarding workflows, and carrier fulfillment processes
- Drive business impact by identifying operational “hot spots” and leading carrier or process-based interventions to resolve them
Requirements
- 7+ years of experience in the health insurance or benefits industry, with deep expertise in underwriting rules, carrier operations, or partnership management
- 5+ years leading operational teams or managing complex cross-functional projects
- Strong operational rigor with a bias for execution and systems thinking
- High data fluency; experience with tools such as Excel, Tableau, or Redash, and comfortable using metrics to inform decisions
- Excellent communication and relationship management skills; able to influence across internal and external stakeholders without authority
- A problem-solver at heart: excited to fix broken systems, reduce friction, and prevent issues from recurring
- Bonus: Experience in high-growth SaaS or brokerage environments, with familiarity in quoting engines, API integrations, or plan configuration systems
Benefits
- Health insurance
- 401(k)s
- Expert HR tools
- Team management tools
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Tech skills
Location requirements
Director of Franchise Operations managing business development and franchise relationships at UFC GYM. Driving revenue growth and operational excellence through strategic coaching and support.
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