Liaising with the customer during the project planning process
Coordinating with the customer to obtain information regarding the setup of HVAC, and the components and staff required to complete a full installation
Manage, measure, and monitor projects to ensure installation projects are in compliance with site safety protocols
Create project implementation plans including work breakdown, external vendor requirements, and project schedule
Onboard and manage external vendors to assist in the installation
Ensure appropriate training is delivered to enable proper installation
Work directly with the customer to ensure that support is available when needed
Develop the implementation process, continuously improving the process and tools following each successful install
Liaise with the operations team to ensure the product is suitable and available for the customer
Travel to various locations (internationally) and oversee the physical onsite installation process from start to finish
Collaborate closely with cross-functional teams within SensorFlow, clients' organisations, and contractors' companies, to ensure installations are completed accurately, on time, and within budget
Provide detailed reports demonstrating the installation and any feedback to aid in product development and customer happiness
Provide technical support to manufacturing & product teams to meet customer requirements
Requirements
A passionate, results-driven individual with strong analytical skills
Background in engineering
Ideally, knowledgeable about Air-Conditioning and mechanical/electrical engineering.
A degree or diploma would be desirable
Experience in leading and managing both internal and external teams on project work
Experience in planning, organizing, coordinating, and implementing projects on project sites
Experience working with product development teams and providing feedback for product improvements
Able to establish good relations with vendors and sub-contractors
Good customer service skills
Self-motivating, able to work independently with strong troubleshooting skills
Excellent communicator, possessing good written and oral skills in English
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