Hybrid Emergency Call Handling Project Manager

at Motorola Solutions

• Job title: Emergency Call Handling Project Manager
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $100,000 - $110,000 per year
• Degree requirement: High School Diploma
• Tech skills: Cloud, PMP
• Location requirements: Hybrid, New York City, United States

About the role

• Project Manager leading deployment of Next Generation 911 solutions for emergency response projects at Motorola Solutions. Enhancing customers' ability to handle emergency situations effectively.

Responsibilities

• Accountable for the successful implementation, cutover, and hand-off to Support for emergency call handling projects.
• Writes, manages, and implements the master project plan using automated project management tools, processes, and procedures.
• Measures the performance relating to achieving each set of goals.
• Understands business implications on all projects.
• Acquires and maintains a high-level understanding of relevant internal organizational workflows and practices.
• Serves as the primary point of contact for customers, subcontractors, and internal staff for the project.
• Establishes and maintains contact with customers and channel partners as relates to their specific project.
• Provides regular status updates.
• Organizes and facilitates meetings with internal and external customers to ensure the achievement of project goals, milestones, and deadlines.
• Initiates, generates, and maintains project schedules.
• Leads scheduling status reviews with team members to track current status against planned progress.
• Budgeting/Risk Management: Initiates, generates, and maintains the project budgets (labor and capital) and financial objectives (revenue, margin, and cash).
• Analyzes project costs and leads cost status reviews with other team members and management to track current status against planned progress.
• Provides ongoing assessment and coverage of the risks associated with a project. Alert management of any problem(s) that could severely or adversely affect the project achievements; prepare a plan of action to resolve issues.

Requirements

• High School diploma, Technical Certificate, Associates, or Bachelor's degree in Business, Communication, IT, or Technology required.
• 3+ years of Project Management and Emergency Call handling experience required.
• Legal authorization to work in the U.S. indefinitely is required.
• Experience with Public Safety communications systems.
• Proficient in developing project documents as well as having experience in a cloud-based document management system (Google Workspace).
• Project Management Professional (PMP) and/or Certified Associate in Project Management (CAPM) desired but not required.
• Understanding local public safety customers, such as police, fire, and emergency medical services, is a plus.
• Must be a self-motivated team player able to work effectively with general guidance toward objectives.
• Must have excellent interpersonal, presentation, and negotiation skills work collaboratively with regional and territorial management.
• Must be able to effectively communicate with relevant peers and senior stakeholders.

Benefits

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 10 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!