Onsite Customer Project Manager – Hospital, Ambulatory Monitoring Solutions

Posted 4 hours ago

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About the role

  • Customer Project Manager responsible for execution of hospital and ambulatory monitoring solutions projects. Collaborating with sales, customers, and stakeholders to ensure timely and budget-compliant delivery.

Responsibilities

  • Support Order Acquisition Process (OAP) - Site planning
  • Work closely together with the sales team / Key Account Manager to support the OAP
  • Perform site and infrastructure assessments to understand Clinical workflows, Hospital IT/network landscape and Existing third‑party systems
  • Trigger Site & networking planning to define network architecture, server, cybersecurity, integration requirements, device placement and central monitoring layouts
  • Seamless interface between customer and business center aiming to achieve “first time right’’ solution design and support on-time delivery
  • Create project plans / budgets and perform risk assessment during the OAP with special focus on network readiness, integration dependencies, change management impact on clinical operations to create a beneficial quote
  • Act as the main interface during the project towards the customer
  • Create project and milestone date /planning in project management tool (PSA)
  • Ensure that all required materials, resources and activities are ordered, planned and executed
  • Periodic review installation project plan with all stakeholders
  • Manage issues according to escalation process
  • Manage risks and ensure that the project stays within budget and on-time
  • Manage dependencies between clinical go‑live, IT readiness, and training requirements
  • Ensure Customer Acceptance (and signed handover document)
  • Escalate deviations from plan / budget to Management
  • Able to support full-multi modality projects

Requirements

  • Bachelor’s or Master Degree level education
  • Minimum 2 years’ experience in healthcare solution implementation, preferably in monitoring, informatics, medical IT or connected medical devices
  • Proven track of leading project implementation or team coordination of both internal and external resources
  • Experience in project management (CAPM or PMP preferred)
  • Experience in working within cross functional teams
  • Preferable knowledge of Hospital IT environments, Networked medical devices, Software‑based solutions and system integration and understanding of clinical workflows
  • Understanding of Supply Chain Processes
  • Fluent in English, verbal and written in addition to Spanish as local language
  • Excellent organizational skills and attention to detail
  • Demonstrated ability to manage multiple projects at any given time
  • Ability to effectively interact with customers (via phone and face-to-face)
  • Ability to effectively interact with members of other departments
  • Familiarity/proficiency with the following: Outlook, Word, Excel, MS Project, and Windows Based

Benefits

  • Availability to travel when needed
  • Equal employment and advancement opportunities

Job title

Customer Project Manager – Hospital, Ambulatory Monitoring Solutions

Job type

Experience level

JuniorMid level

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

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