Hybrid Inside Sales Supervisor

at Sonova Group

• Job title: Inside Sales Supervisor
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $68,000 - $82,000 per year
• Degree requirement: High School Diploma
• Location requirements: Hybrid, Aurora, United States

About the role

• Inside Sales Supervisor responsible for training and overseeing Account Specialists at Sonova. Focusing on sales support and customer relationship management in a hybrid environment.

Responsibilities

• Coordinate and supervise training processes for new Account Specialists and provide on-going training for existing personnel.
• Bi-weekly territory performance review.
• Supervise Account Specialists utilization of CRM and sales tools and recommends opportunities for improvement.
• Conduct bi-monthly 1:1 coaching meeting with each member of their team.
• Recommend opportunities for improvement of inside sales technique or approach based on observations.
• Perform direct customer follow-up (including both verbal and written responses) on all difficult or unusual customer care issues.
• Be liaison for Account Specialists with the Regional Directors.
• Assure weekly meetings with Account Specialist and Account Manager.
• Manage Vendor Registration.
• Other duties as assigned.

Requirements

• High School Diploma or equivalent required, Bachelor’s degree preferred
• Further education in Supply Chain Management / Demand Planning a plus
• 5+ years experience in a direct sales capacity, preferably in within the hearing industry
• Previous supervisory experience and/or training in supervision preferred
• Effective verbal and written English communication and compelling sales skills
• Excellent interpersonal skills with a keen customer- and team-orientation
• Must be good at building and maintaining relationships, and be able to lead by example
• Strong time management, organizational, and prioritization skills, with the ability and commitment to follow up
• Excellent analytical and proactive problem solving skills, with an ability to make sales and supervisory decisions based on customer needs and company policies
• Self-starter, with a proven track record in sales
• Proficient computer skills in MS Office Suite and a strong technical aptitude
• A minimum of 200Mb/sec download and 10Mb/sec upload speed internet connectivity is required to support any remote/hybrid employee functionality at Sonova

Benefits

• Medical, dental and vision coverage*
• Health Savings, Health Reimbursement, Flexible Spending/Dependent Care Accounts
• TeleHealth options
• 401k plan with company match*
• Company paid life/ad&d insurance
• Additional supplemental life/ad&d coverage available
• Company paid Short/Long-Term Disability coverage (STD/LTD)
• STD LTD Buy-ups available
• Accident/Hospital Indemnity coverage
• Legal/ID Theft Assistance
• PTO (or sick and vacation time), floating Diversity Day, & paid holidays*
• Paid parental bonding leave
• Employee Assistance Program (24/7 mental health support hotline, 5 company paid counseling sessions and more)
• Robust Internal Career Growth opportunities
• Tuition reimbursement
• Hearing aid discount for employees and family
• Internal social recognition platform
• D&I focused: D&I council and employee resource groups