Inside Sales Specialist engaging customers and driving sales opportunities for Metrohm USA. Collaborating with Sales and Marketing teams to enhance customer experience.
About the role
- Inside Sales Supervisor responsible for training and overseeing Account Specialists at Sonova. Focusing on sales support and customer relationship management in a hybrid environment.
Responsibilities
- Coordinate and supervise training processes for new Account Specialists and provide on-going training for existing personnel.
- Bi-weekly territory performance review.
- Supervise Account Specialists utilization of CRM and sales tools and recommends opportunities for improvement.
- Conduct bi-monthly 1:1 coaching meeting with each member of their team.
- Recommend opportunities for improvement of inside sales technique or approach based on observations.
- Perform direct customer follow-up (including both verbal and written responses) on all difficult or unusual customer care issues.
- Be liaison for Account Specialists with the Regional Directors.
- Assure weekly meetings with Account Specialist and Account Manager.
- Manage Vendor Registration.
- Other duties as assigned.
Requirements
- High School Diploma or equivalent required, Bachelor’s degree preferred
- Further education in Supply Chain Management / Demand Planning a plus
- 5+ years experience in a direct sales capacity, preferably in within the hearing industry
- Previous supervisory experience and/or training in supervision preferred
- Effective verbal and written English communication and compelling sales skills
- Excellent interpersonal skills with a keen customer- and team-orientation
- Must be good at building and maintaining relationships, and be able to lead by example
- Strong time management, organizational, and prioritization skills, with the ability and commitment to follow up
- Excellent analytical and proactive problem solving skills, with an ability to make sales and supervisory decisions based on customer needs and company policies
- Self-starter, with a proven track record in sales
- Proficient computer skills in MS Office Suite and a strong technical aptitude
- A minimum of 200Mb/sec download and 10Mb/sec upload speed internet connectivity is required to support any remote/hybrid employee functionality at Sonova
Benefits
- Medical, dental and vision coverage*
- Health Savings, Health Reimbursement, Flexible Spending/Dependent Care Accounts
- TeleHealth options
- 401k plan with company match*
- Company paid life/ad&d insurance
- Additional supplemental life/ad&d coverage available
- Company paid Short/Long-Term Disability coverage (STD/LTD)
- STD LTD Buy-ups available
- Accident/Hospital Indemnity coverage
- Legal/ID Theft Assistance
- PTO (or sick and vacation time), floating Diversity Day, & paid holidays*
- Paid parental bonding leave
- Employee Assistance Program (24/7 mental health support hotline, 5 company paid counseling sessions and more)
- Robust Internal Career Growth opportunities
- Tuition reimbursement
- Hearing aid discount for employees and family
- Internal social recognition platform
- D&I focused: D&I council and employee resource groups
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