Coordinate and supervise training processes for new Account Specialists and provide on-going training for existing personnel.
Bi-weekly territory performance review.
Supervise Account Specialists utilization of CRM and sales tools and recommends opportunities for improvement.
Conduct bi-monthly 1:1 coaching meeting with each member of their team.
Recommend opportunities for improvement of inside sales technique or approach based on observations.
Perform direct customer follow-up (including both verbal and written responses) on all difficult or unusual customer care issues.
Be liaison for Account Specialists with the Regional Directors.
Assure weekly meetings with Account Specialist and Account Manager.
Manage Vendor Registration.
Other duties as assigned.
Requirements
High School Diploma or equivalent required, Bachelor’s degree preferred
Further education in Supply Chain Management / Demand Planning a plus
5+ years experience in a direct sales capacity, preferably in within the hearing industry
Previous supervisory experience and/or training in supervision preferred
Effective verbal and written English communication and compelling sales skills
Excellent interpersonal skills with a keen customer- and team-orientation
Must be good at building and maintaining relationships, and be able to lead by example
Strong time management, organizational, and prioritization skills, with the ability and commitment to follow up
Excellent analytical and proactive problem solving skills, with an ability to make sales and supervisory decisions based on customer needs and company policies
Self-starter, with a proven track record in sales
Proficient computer skills in MS Office Suite and a strong technical aptitude
A minimum of 200Mb/sec download and 10Mb/sec upload speed internet connectivity is required to support any remote/hybrid employee functionality at Sonova
Benefits
Medical, dental and vision coverage*
Health Savings, Health Reimbursement, Flexible Spending/Dependent Care Accounts
TeleHealth options
401k plan with company match*
Company paid life/ad&d insurance
Additional supplemental life/ad&d coverage available
Company paid Short/Long-Term Disability coverage (STD/LTD)
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