Inside Sales Manager leading and developing a team to drive revenue growth for Fellers in the B2B market. Focused on achieving sales goals and enhancing customer relationships with innovative strategies.
Responsibilities
Lead, coach, and mentor a team of Inside Sales Representatives to achieve and exceed individual and team sales goals
Develop and execute performance plans, sales strategies, and targeted call campaigns aligned with corporate objectives
Analyze and monitor sales metrics (e.g., pipeline health, call volume, conversion rate) and provide regular reporting to the Director of Customer Service
Conduct regular one-on-one coaching sessions, call reviews, and ongoing training to improve team performance and customer outcomes
Partner closely with Business Development Managers and Marketing to align on lead generation, campaign execution, and territory optimization.
Foster a culture of accountability, urgency, and customer focus
Support recruitment, onboarding, and continuous development of inside sales talent
Drive CRM excellence by ensuring accurate data entry, strong pipeline management, and reliable forecasting
Act as a liaison between frontline reps and leadership, identifying process improvements and customer feedback trends
Requirements
5+ years of inside sales experience, with 2+ years in a sales leadership or team lead capacity
Demonstrated ability to lead high-performing teams, coach sales reps, and drive pipeline conversion
Deep understanding of B2B sales principles, customer lifecycle management, and inside sales KPIs
Strong interpersonal and communication skills, with the ability to inspire, challenge, and support team members
Proficiency with Salesforce or similar CRM tools
A data-driven mindset with the ability to translate numbers into action
Experience in the automotive, industrial, or specialty materials industries is a plus
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