Join a global team as Technical Support Specialist assisting customers with support requests. Shape customer experience through innovative solutions and collaboration with cross - functional teams.
About the role
- Technical Support Engineer providing specialized support for system connectivity through APIs and web services at Stefanini, ensuring integration and authentication standards are met.
Responsibilities
- Diagnóstico y resolución de problemas en conexiones SOAP y REST.
- Soporte en autenticación de APIs mediante JWT, OAuth y headers personalizados.
- Validación de estructuras de datos en formatos JSON y XML.
- Monitoreo de logs, tráfico y errores en servicios web.
- Documentación técnica de flujos de integración y procedimientos de conexión.
- Coordinación con equipos de desarrollo, arquitectura y clientes técnicos.
- Asegurar cumplimiento de estándares de seguridad y conectividad.
Requirements
- Formación técnica o profesional en Ingeniería de Sistemas, Electrónica, Telecomunicaciones o afines.
- Mínimo 3 años de experiencia en soporte técnico de integraciones.
- Conocimiento sólido en protocolos SOAP, REST, JWT, JSON.
- Manejo de herramientas como Postman, SoapUI, Swagger.
- Deseable experiencia en ambientes de integración con middleware o plataformas API Gateway.
- Capacidad de análisis, documentación y comunicación técnica.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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