Operations Supervisor managing Account Management staff in a remote capacity for an insurance brokerage, overseeing performance, compliance, and client service needs.
About the role
- Operations Technology Systems Manager optimizing cybersecurity strategies across global manufacturing facilities. Ensuring operational integrity and security of industrial control systems.
Responsibilities
- Collaborate closely with the Business to ensure that operating system technologies support and enhance product development goals.
- Translate product requirements into technical specifications, ensuring that OS platforms meet the needs of product development teams.
- Provide technical insights during product planning sessions to inform decisions on OS-related features and capabilities.
- Oversee the deployment, configuration, and maintenance of operating systems (Windows, Linux, macOS) across all enterprise systems.
- Ensure systems and OT applications are patched, updated, and compliant with organizational and security standards.
- Apply system hardening standards in compliance with industry protocols.
- Manage remote server systems, ensuring they are securely configured and consistently monitored.
- Establish and enforce global standardized procedures for obtaining remote support, ensuring consistency and efficiency across the organization.
- Act as the primary escalation point for complex OS-related issues.
- Stay abreast of emerging OS technologies and industry best practices.
Requirements
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Minimum of 5 years of experience in operating system administration, with at least 2 years in a managerial or lead role.
- Proven experience with enterprise-level OS deployment and management.
- Minimum of 2 years supporting multi-site manufacturing facilities.
- Ability to travel 70% is required.
- Bilingual in Spanish is preferred.
- Expertise in Windows Server, Linux (Red Hat, Ubuntu), and macOS administration.
- Strong understanding of virtualization technologies (e.g., VMware, Hyper-V).
- Experience with automation tools (e.g., Ansible, Puppet, Chef).
- Familiarity with cloud platforms (e.g., AWS, Azure) and containerization (e.g., Docker, Kubernetes).
- Experience with out-of-band management solutions and protocols like Redfish.
- Proficiency in remote monitoring and management (RMM) tools.
- Knowledge of zero trust architecture in an OT environment.
Benefits
- Health insurance
- 401(k)
- Flexible working arrangements
- Professional development opportunities
- Paid time off
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