Implementation Consultant working with the commercial team configuring the Vuelio platform for client requirements. Requires project management skills and customer support experience to ensure successful implementations.
About the role
- Implementation Manager responsible for driving enrollment strategies and customer satisfaction at Aflac. Collaborating with clients and internal teams to ensure implementation success.
Responsibilities
- Executes enrollment strategy for Aflac accounts to drive premium and increase customer satisfaction
- Serves as the implementation single point of contact for new and existing clients
- Analyzes, monitors, and executes change requests for clients throughout the implementation phase
- Develops cross-business connections and continuously strives to provide superior customer service
- Partners with internal business units to address any client question or issue
- Drives the overall customer experience for clients serviced
- Travels to clients as determined by the account service strategy
Requirements
- Bachelor's Degree in a related field
- Five - six years of job-related experience
- Experience with project/timeline management
- Knowledgeable in processes related to acquisition, implementation, service and billing of clients
- Strong project management skills
- Strong personal computer skills with experience in Windows-based software
- Excellent negotiation, presentation, public speaking, and written & verbal communication skills
- Excellent customer-facing skills
- Ability to multi-task effectively, paying attention to details within tight timeframes
- Ability to deal with ambiguity and change
- Ability to adjust schedule and work extended hours during peak periods as needed
Benefits
- medical, dental, and vision coverage
- prescription drug coverage
- health care flexible spending
- dependent care flexible spending
- Aflac supplemental policies (Accident, Cancer, Critical Illness, and Hospital Indemnity offered at no costs to employee)
- 401(k) plans
- annual bonuses
- opportunity to purchase company stock
- 11 paid holidays
- up to 20 days PTO to be used for any reason
- state-mandated sick leave (if eligible)
- other leaves of absence, if eligible
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