Alcatel Implementation Engineer managing technical implementations of ALE communication solutions with a focus on project execution and customer needs. Engaging in hybrid environments and ensuring system integration and support.
About the role
- Implementation Manager responsible for driving enrollment strategies and customer satisfaction at Aflac. Collaborating with clients and internal teams to ensure implementation success.
Responsibilities
- Executes enrollment strategy for Aflac accounts to drive premium and increase customer satisfaction
- Serves as the implementation single point of contact for new and existing clients
- Analyzes, monitors, and executes change requests for clients throughout the implementation phase
- Develops cross-business connections and continuously strives to provide superior customer service
- Partners with internal business units to address any client question or issue
- Drives the overall customer experience for clients serviced
- Travels to clients as determined by the account service strategy
Requirements
- Bachelor's Degree in a related field
- Five - six years of job-related experience
- Experience with project/timeline management
- Knowledgeable in processes related to acquisition, implementation, service and billing of clients
- Strong project management skills
- Strong personal computer skills with experience in Windows-based software
- Excellent negotiation, presentation, public speaking, and written & verbal communication skills
- Excellent customer-facing skills
- Ability to multi-task effectively, paying attention to details within tight timeframes
- Ability to deal with ambiguity and change
- Ability to adjust schedule and work extended hours during peak periods as needed
Benefits
- medical, dental, and vision coverage
- prescription drug coverage
- health care flexible spending
- dependent care flexible spending
- Aflac supplemental policies (Accident, Cancer, Critical Illness, and Hospital Indemnity offered at no costs to employee)
- 401(k) plans
- annual bonuses
- opportunity to purchase company stock
- 11 paid holidays
- up to 20 days PTO to be used for any reason
- state-mandated sick leave (if eligible)
- other leaves of absence, if eligible
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Implementation Engineer at Veovo developing and maintaining solutions for airport operations. Focusing on passenger predictability and workflow optimization through data analysis and sensor configuration.
Customer Engineer responsible for diagnosing and repairing ATMs and self - service systems. Role involves installation and maintenance within the UK region ensuring customer satisfaction.
Customer Engineer installing and servicing ATM hardware for NCR Atleos. Building customer relationships and ensuring equipment performance in South Africa.
Customer Engineering Account Manager role focuses on delivering exceptional customer service and technical expertise for aircraft retrofit solutions. Engaging with airline and leasing customers for their modification needs.
Client Implementation Consultant responsible for client onboarding and process optimization at Equitable. Managing projects and ensuring exceptional client experiences during implementation.
Regional Client Implementation Team Manager leading a team through successful client onboarding at Equitable. Ensuring adherence to quality and turnaround standards in Implementation processes.
Implementation Manager leading customer projects and managing implementations for an AI - native SaaS platform. Focusing on enterprise - level solutions in a hybrid work environment.
Implementation Specialist at Zelis delivering healthcare solutions for payer clients. Collaborating with teams to ensure successful product implementation and client satisfaction.
Senior Systems Implementation Engineer implementing and managing clients' infrastructure at IP Pathways. Participating in onboarding and ongoing operational care of managed cloud service platforms.