Senior Implementation Consultant guiding customer implementation of Homecare Homebase’s health software. Leading clients through implementation methodology and ensuring adoption of the product across the United States.
About the role
- Microsoft Office Apps Customer Engineer role focusing on advanced adoption and optimization of Microsoft 365 Apps. Collaborate with enterprise clients and provide technical support in Italy.
Responsibilities
- supporterai i clienti nell’utilizzo avanzato e nella gestione delle Microsoft 365 Apps for Enterprise
- agirai come riferimento tecnico per l’adozione e l’ottimizzazione delle soluzioni di produttività
- interagirai con stakeholder tecnici, non tecnici e decisionali, garantendo comunicazione chiara ed efficace
- opererai in autonomia e in collaborazione con team globali, in un modello di delivery distribuito
- fornirai supporto tecnico avanzato su: Microsoft Word, Excel, PowerPoint, Outlook, Microsoft Teams
- diagnosticherai e risolverai problematiche tecniche legate alle Office Apps, sia da remoto sia on‑site
- supporterai attività di installazione, configurazione e troubleshooting delle Microsoft 365 Apps
- accompagnerai i clienti nell’adozione delle best practice di deployment delle Microsoft 365 Apps for Enterprise
- fornirai guida tecnica su: utilizzo di VBA e Macros per automazione e integrazione tra Office Apps, Office Scripts
- condurrai workshop tecnici, sessioni di training e webinar per supportare adozione e competenze interne
- supporterai l’integrazione delle Office Apps con: SharePoint, OneDrive, Office Online Server
- fornirai raccomandazioni tecniche per la transizione da soluzioni legacy a soluzioni moderne Microsoft 365
- collaborerai con altri team IT per garantire integrazione e continuità operativa all’interno dell’infrastruttura del cliente
Requirements
- Esperienza consolidata (15+ anni) in ruoli customer‑facing di: supporto tecnico enterprise, amministrazione di sistemi IT, consulting
- Solida esperienza con: Microsoft 365 Apps for Enterprise, Microsoft Teams, SharePoint e OneDrive
- Conoscenza di: PowerShell, sistemi operativi Windows, concetti base di networking
- Esperienza pratica con: VBA / Macros, Office Scripts
- Certificazioni (preferenziali) Microsoft 365 Certified: Fundamentals, Microsoft Office Specialist (Word, Excel, PowerPoint – Microsoft 365 Apps)
Benefits
- programmi di flexible e smart-working
- benefit personalizzati in base alle tue esigenze professionali e individuali
- agevolazioni, servizi e piani di corporate Well-Being
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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