Hybrid Senior Implementation Consultant, Financial

at Hearst Health

• Job title: Senior Implementation Consultant, Financial
• Job type: Full Time
• Experience level: Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Dallas, United States

About the role

• Senior Implementation Consultant guiding customer implementation of Homecare Homebase’s health software. Leading clients through implementation methodology and ensuring adoption of the product across the United States.

Responsibilities

• Serving as subject matter expert on the proper use of the Homecare Homebase application as it pertains to financial operations.
• Leading clients through Discovery, Design, Build, and Test phases of implementation and ensuring team members are also following the methodology.
• Guiding customers toward established best practices.
• Communicating effectively and understanding the customer’s needs, goals, and strategies, as well as translating those needs into initiatives and solutions.
• Assisting clients with the change management efforts to allow for a successful adoption of the Homecare Homebase application.
• Independently researching customer inquiries and determining sources of issues.
• Independently researching data functionality and reporting problems to the customer support team with needed steps for customer resolution.
• Maintaining product knowledge as new enhancements and functionality are released in the application.
• Working closely with internal leadership to ensure HCHB is maintaining a template database for new customers made up of best practices.
• Providing accurate and holistic feedback on team members’ performance to assist with employee evaluation. Working with Implementation Managers to implement strategies to improve team performance, foster team growth and assist with meeting department and company goals.
• Exemplifying CARES core values and providing leadership to team members to promote a positive work environment and adherence to core values.

Requirements

• Bachelor's degree in business or a related field or an equivalent combination of some college and significant work experience.
• 3+ years’ experience in home health or hospice field; experience in customer service/support or training on software applications.
• Demonstrated ability to analyze and solve complex problems and lead a team.
• Current driver’s license and ability to rent a vehicle.

Benefits

• Meaningful work.
• A Leader who cares.
• Flexibility.
• A company that gives back.