Senior Implementation Consultant guiding customer implementation of Homecare Homebase’s health software. Leading clients through implementation methodology and ensuring adoption of the product across the United States.
About the role
- Implementation Consultant at Neostella managing customer implementations and ensuring high-quality delivery for legal technology solutions.
Responsibilities
- Lead internal client implementations from kickoff through go-live, ensuring on-time, in-scope, and high-quality delivery
- Own project planning, timelines, and execution across discovery, workflow mapping, configuration, data validation, testing, and training coordination
- Partner with Product Support, Engineering, and Account Management to manage milestones, risks, dependencies, and scope changes
- Collaborate with implementation partners to uphold delivery standards and ensure consistent, brand-aligned customer experiences
- Serve as a subject matter expert for partner-led implementations requiring oversight or troubleshooting
- Support partner onboarding by sharing methodologies, templates, playbooks, and delivery standards
- Review partner progress and delivery quality, escalating concerns when needed
- Coach partners on best practices, process adherence, and effective product usage
- Build strong customer relationships through clear communication, transparency, and ownership
- Anticipate client needs and proactively mitigate risks
- Guide customers through change management to ensure go-live readiness and post-launch adoption
- Act as the voice of the customer, providing feedback and insights to internal teams
- Maintain deep knowledge of product functionality, configurations, integrations, and use cases
- Design and implement solutions aligned with customer needs and product best practices
- Identify recurring implementation challenges and communicate insights to Product and CX leadership
- Partner with Solutions Consultants on complex solution design, scoping, and non-standard workflows
- Execute implementation plans aligned with validated solutions
- Provide feedback on solution effectiveness to improve future delivery standards
Requirements
- Bachelor’s degree preferred
- 3–5+ years of experience in implementation, project management, customer success, or related roles (SaaS experience strongly preferred)
- Proven experience leading customer-facing projects from kickoff through delivery
- Strong project management skills with the ability to manage multiple implementations simultaneously
- Experience working cross-functionally with technical and non-technical teams
- Strong problem-solving and analytical skills
- Excellent communication and stakeholder management skills
- Ability to translate technical concepts into clear, actionable guidance for customers
- Experience working with or supporting implementation partners is a plus
- Strong sense of ownership, accountability, and customer focus
- Professional-level English proficiency (written and spoken)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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