Hybrid Implementation Consultant

at Extensiv

• Job title: Implementation Consultant
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $85,000 - $95,000 per year
• Degree requirement: Bachelor's Degree
• Tech skills: Go
• Location requirements: Hybrid, Sandy, United States

About the role

• 3PL Consultant managing client relationships and presenting logistics solutions while ensuring client growth. Overseeing project management and providing product support for Extensiv's technology suite.

Responsibilities

• Manage a large portfolio of new and existing customers with emphasis on a consultative approach.
• Communicate and manage project scope, charter, and risk with internal and external stakeholders.
• Leverage logistics and warehouse technology experience and Extensiv product knowledge to advise customers on best practice approaches across all products within the Extensiv Suite.
• Provide ongoing project/program management to our Premium Account Services subscribers with a focus on adoption and retention.
• Act as an extension of the assigned customer's team by project managing the configuration of new customers at scale, including high-value new business implementations.
• Effectively provide premium product support and configuration for all types of user personas.
• Learn and service new software features that are developed and released.
• Act as a customer advocate for product function, quality, and usability.
• Create documentation and training material supporting existing and future product functionality in collaboration with Extensiv’s Content Team.
• Key goals include ensuring customer renewals, increasing customer lifetime value, and improving NPS.
• Travel to customer sites for onsite implementation, consultation, warehouse launches, and training (expected 25% travel, up to 50%).
• Deliver high quality customer experience to ensure success within a customer’s first year with Extensiv.
• Maintain 70% billable utilization and effectively manage the project’s budget and progress for all ongoing projects.
• Efficiently complete high-quality projects with an average of 80% on time completion.
• Manage each project’s budget to ensure profitability and proactively collaborating with the customer and Customer Success Manager to meet the contract requirements.
• Own continuous improvement projects on internal process to enhance the customer experience.
• Consult on internal Go to Market (GTM) initiatives.
• Be willing to work in our Sandy, UT office on a hybrid schedule (T-TH).

Requirements

• 3+ years’ experience managing technical projects and building customer relationships in the logistics space
• At least 1 year of logistics experience and a solid understanding of warehouse operations and Warehouse Management Systems or additional supply chain technology (OMS, IMS, TMS, etc.)
• Independent, self-actuated, self-starter with the ability to effectively and successfully manage high-profile accounts
• Excellent project management and organizational skills
• Strong understanding of business processes and the ability to translate customer requirements into technical solutions
• Process-oriented and obsessively organized
• Ability to work in a very fast-paced, constantly evolving, team environment
• Ability to travel ~25%

Benefits

• Competitive market-informed compensation based on a candidate's knowledge, skills, and experience