Senior Operations Specialist at Intact Insurance Specialty Solutions focusing on operational process improvement. Collaborating with managers to translate strategies into effective business processes.
About the role
- Housing Operations Manager overseeing federal assistance programs under HUD in Oklahoma. Ensuring applicant support, program compliance, and team coordination for disaster recovery efforts.
Responsibilities
- Master policies and procedures governing federally funded recovery programs including knowledge of procedures, policies, and directives associated with federal disaster recovery programs, specifically HUD CDBG-DR.
- Work closely with program applicants to ensure that applicants fully understand program requirements and are frequently updated on application and grant progress throughout the process.
- Provide excellent customer service and communications.
- Gather, scan, and store required program eligibility and other required information in electronic databases and case management systems.
- Prepare letters to applicants and other required program documents.
- Conduct on-site and off-site applicant meetings.
- Provide tracking and reporting information on cases progressing from intake to closeout.
- Manage a staff of up to five disaster recovery professionals and ensure that teams are effectively cross-coordinating to maximize project deliverables.
Requirements
- Bachelor’s degree.
- 3+ years of managerial experience overseeing a team in grants and/or housing management.
- 5+ years of recent experience with “intermediate” Excel and database skills in a professional setting (post-college).
- Able and willing to work in a dynamic environment both remotely (OK/strong internet) and on-site, traveling to applicant and client sites in Oklahoma and U.S.
- Able and willing to work a flexible schedule that may include evenings or weekends.
- Must have a valid United States driver’s license and successfully pass a Motor Vehicle Records (MVR) check.
Benefits
- Health insurance
- 401(k)
- Paid time off
- Flexible work arrangements
Job title
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WF
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