IT Support Specialist assisting customers with e - forms requests and managing ticket documentation. Oversight and classification of tickets within a service level agreement framework.
About the role
- Help Desk Specialist providing Tier 1 support for CBS software applications. Join a small technology support team assisting CBS ministry with various tech needs.
Responsibilities
- Learn the CBS computer and applications systems. (Fisher, CBS Connect, and Microsoft 365)
- Handle inquiries from the field and customer service issues (voice and email) in a timely, accurate and thorough manner.
- Provide “first response” helpdesk support for CBS application users (phone and email).
- Troubleshoot basic computer and web browser issues.
- Accurately document customer issues and information.
- Assist users with hardware, web browser, and system issues.
- Quickly escalate issues that cannot be readily resolved.
- Help maintain resolution information, knowledge bases, and “frequently asked questions”.
- Identify training opportunities that will provide for continued growth in this area.
- Troubleshoot workstation, copier, and printer issues.
- Assist building users with audio/visual needs.
- Other As with any small staff, there may be a need to fill in other roles from time to time.
- Work with other staff to adjust schedules and to ensure coverage of necessary functions.
- Other duties as assigned.
Requirements
- High School diploma
- Proficient in the use of Windows and Microsoft Office products
- Knowledge of Microsoft Edge, Google Chrome, Mozilla Firefox, and Safari
- Knowledge of customer service principles and helpdesk practices
- Excellent verbal and written communication skills
- Customer service oriented, professional in all interactions
- Multi-tasker, able to organize and respond to multiple requests while remaining calm
- Detail oriented and thorough
- Demonstrates initiative
- Reliable, dependable
- Ability to lift items weighing up to 50 pounds and to move larger items with the assistance of lifts and other equipment
- Intuitive ability to work with and troubleshoot various office and building equipment
- Ability to run cabling and install media equipment
- Basic knowledge of WordPress is a plus
- Problem Solver
- Knowledge of iPhone, iPad, and Android mobile devices
- Must be a team player
- Familiarity with CBS is a plus
- Deep and growing relationship with Jesus Christ as evidenced by a strong, clear personal testimony and a lifestyle that reflects spiritual maturity and intimacy with God
- Belief and adherence to the Community Bible Study Statement of Faith
- Commitment to the Mission, Vision, and Core Values of Community Bible Study.
Benefits
- Four weeks of paid vacation and four weeks of sick leave annually.
- Paid holidays, including your birthday.
- 5% match for the 403(b)-retirement plan.
- Medical insurance coverage.
- Employer-paid dental and vision insurance.
- Employer-paid disability and life insurance.
Job title
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Degree requirement
Tech skills
Location requirements
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