Help Desk Engineer at Revolution Group addressing client technical issues and managing hardware troubleshooting. Providing support in a growing, team-oriented environment based in Westerville, Ohio.
Responsibilities
Daily responsibility for troubleshooting and resolving hardware issues on end-user devices.
Daily responsibility working with Revolution Group on reviewing server logs
Responsible for troubleshooting client facing technical issues.
Responsible for troubleshooting technical issues with the POS platforms.
Will be expected to be put into an on-call rotation.
Reliable transportation required, applicants will be required to drive to client locations at times
Requirements
Exemplify Revolution Group’s core values of extraordinary customer relationships, lifelong learning and sharing, work we enjoy, honor, ethics, respect, and hard work.
1-3 years general technology experience
Proficient use of Microsoft Office products (Outlook, Word, Excel, PowerPoint)
High-energy, self-motivated, well-organized
Responsible for responding to initial calls and Help Desk tickets from client base.
Should be a methodical with the ability to analyze, make decisions and solve problems
While considered an entry-level position the ideal person will have better than average communication skills.
Being able to verbally communicate and explain technical information to all types of end users is *important*.
Patience, resourcefulness and a desire to help others are wanted virtues in this role.
Bachelor’s degree and/or Technical Certifications preferred. A+, N+ and MCP a plus
Must demonstrate a strong aptitude for learning.
Must have experience with different types of hardware; PCs, laptops, and other end user compute devices.
Benefits
Competitive pay structure
Full complement of benefits including health insurance and 401k
Commercial Credit Manager leading a team evaluating and managing credit relationships for the bank. Ensuring risk management and adherence to credit policies in a hybrid work environment.
Helpdesk Analyst responsible for managing user tickets through a management tool in Lima. The role involves ensuring complete information and compliance with defined response times (SLA).
Enterprise Architect - Director at SMBC Group defining and governing enterprise - wide technology standards. Collaborating with leaders and teams to guide technology decisions and ensure regulatory compliance.
Enterprise Architect designing sustainable enterprise architecture for dwpbank, a leader in securities services in Germany. Driving digital transformation and strategic innovations in IT architecture.
Senior Director leading Enterprise Architecture at Fortrea to define technology strategy and governance. Overseeing architectural alignment and mentoring a global team for operational excellence.
Lead Oracle ERP Enterprise Architect providing enterprise architecture design in support of major DoD ERP implementations. Collaborating on DevSecOps and cloud - native modernization initiatives for Oracle EBS in a hybrid environment.
Helpdesk Specialist providing Tier - 1 user support and assisting with software testing for U.S. Federal clients in DC Metro Area. Responsible for addressing user queries and managing troubleshooting tickets.
Unit Manager leading a team of Claims Analysts to enhance auto and property claims quality at Intact. Collaborating with cross - functional teams for customer - centric outcomes and continuous improvement.
IT Support Specialist providing full - time IT support to internal customers at REVOLVE. Handling troubleshooting, installation and upgrade of IT equipment and systems.
Audit Manager managing client engagements and workflow for audited and reviewed financial statements. Leading planning processes and ensuring compliance with GAAP and GAAS standards at Armanino.