IT Support Specialist providing day - to - day IT support for colleagues at Pliant. Troubleshooting technical issues across macOS and Windows environments in a hybrid setup.
About the role
- Help Desk Analyst I providing technical support for end users on hardware and software issues. Evaluating user needs and coordinating issue resolution with IS personnel in a healthcare setting.
Responsibilities
- The Help Desk Analyst I provides telephone support for end users on a wide variety of hardware, software, and application issues.
- This individual evaluates user needs and coordinates with appropriate IS personnel to resolve issues in a timely manner.
- The Help Desk Analyst I will maintain Help Desk software to ensure trouble calls are tracked accordingly and directed to the appropriate staff.
Requirements
- Minimum Required: High School diploma or equivalent.
- Preferred/Optional: Associate degree in IT Computer Support Specialist or Microsoft System Administrator or related technical field.
- Excellent written and verbal communication skills.
- Keyboard, computer, and telephone proficiency.
- Minimum Required: Experience in a technical support call center or customer service environment.
- Preferred/Optional: Two years’ experience in health care setting or related field.
- Demonstrated knowledge with computer operating systems, PC software packages, systems administration, and network systems.
Benefits
- Benefits for temporary positions vary. Details will be discussed in the interview process.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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