Hybrid Help Desk Analyst I

at Marshfield Clinic Health System

• Job title: Help Desk Analyst I
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: High School Diploma
• Location requirements: Hybrid, Marshfield, United States

About the role

• Help Desk Analyst I providing technical support for end users on hardware and software issues. Evaluating user needs and coordinating issue resolution with IS personnel in a healthcare setting.

Responsibilities

• The Help Desk Analyst I provides telephone support for end users on a wide variety of hardware, software, and application issues.
• This individual evaluates user needs and coordinates with appropriate IS personnel to resolve issues in a timely manner.
• The Help Desk Analyst I will maintain Help Desk software to ensure trouble calls are tracked accordingly and directed to the appropriate staff.

Requirements

• Minimum Required: High School diploma or equivalent.
• Preferred/Optional: Associate degree in IT Computer Support Specialist or Microsoft System Administrator or related technical field.
• Excellent written and verbal communication skills.
• Keyboard, computer, and telephone proficiency.
• Minimum Required: Experience in a technical support call center or customer service environment.
• Preferred/Optional: Two years’ experience in health care setting or related field.
• Demonstrated knowledge with computer operating systems, PC software packages, systems administration, and network systems.

Benefits

• Benefits for temporary positions vary. Details will be discussed in the interview process.