Help Desk Analyst I providing technical support for end users on hardware and software issues. Evaluating user needs and coordinating issue resolution with IS personnel in a healthcare setting.
Responsibilities
The Help Desk Analyst I provides telephone support for end users on a wide variety of hardware, software, and application issues.
This individual evaluates user needs and coordinates with appropriate IS personnel to resolve issues in a timely manner.
The Help Desk Analyst I will maintain Help Desk software to ensure trouble calls are tracked accordingly and directed to the appropriate staff.
Requirements
Minimum Required: High School diploma or equivalent.
Preferred/Optional: Associate degree in IT Computer Support Specialist or Microsoft System Administrator or related technical field.
Excellent written and verbal communication skills.
Keyboard, computer, and telephone proficiency.
Minimum Required: Experience in a technical support call center or customer service environment.
Preferred/Optional: Two years’ experience in health care setting or related field.
Demonstrated knowledge with computer operating systems, PC software packages, systems administration, and network systems.
Benefits
Benefits for temporary positions vary. Details will be discussed in the interview process.
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