Customer Success Engineer at Darktrace providing technical product solutions for existing customers in cybersecurity AI. Supporting deployment and identifying new use cases while fostering customer relationships.
About the role
- Customer Success Engineer improving heating system efficiency with software solutions at Green Fusion. Collaborating with clients and internal teams to optimize heating processes and reduce emissions.
Responsibilities
- You perform optimizations to improve the efficiency of heating systems based on measurement data.
- You act as the technical point of contact for customers on complex questions and issues.
- You serve as a bridge between Revenue, Product (hardware and plant), Operations and Optimization teams.
- You support the sales team with technical questions during demo calls and advise heating technicians.
- You work as an interface to the product team, relaying customer requirements and technical feedback.
Requirements
- You have a background in energy engineering, ideally with an engineering degree.
- You possess solid technical knowledge and, ideally, experience with heating systems and their optimization, but this is not mandatory.
- You have strong communication skills and experience interacting with customers.
- You are able to explain complex technical matters in a clear and understandable way.
- Ideally, you have experience in technical sales or technical support.
- You have very good German language skills (C2 level).
Benefits
- Employee benefits such as Urban Sports Club or Become1.
- Flexible working hours and the option to work from home – you can continue to work remotely even after the pandemic.
- Ongoing professional development – whether through on-the-job challenges, our open feedback culture, or sponsored training courses, there are opportunities to learn everywhere.
- Direct impact through your work – with us you can actively drive the energy transition forward and contribute daily to combating climate change.
- We value our team – that’s why regular team events are very important to us.
- The best team Berlin has to offer – and possibly beyond Berlin.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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