Technical Customer Success Specialist responsible for enhancing customer satisfaction through proactive support. Collaboration with internal teams to resolve customer inquiries in a tech - centric environment.
About the role
- Customer Success Manager at Aikido Security enhancing customer engagement and preventing churn through effective onboarding and support. Driving product adoption in a fast-growing, developer-first security company.
Responsibilities
- Engage with 'accounts at risk' to prevent churn.
- Drive product adoption and maximize customer value.
- Escalate complex issues.
- Debug and resolve workflow issues.
- Drive onboarding and deployment for new clients.
- Deliver training sessions to customer teams.
- Share customer insights with the product team.
Requirements
- Medior/Senior profile with prior experience in customer success, technical account management, or a similar role.
- Experience in AppSec is a must.
- Tech-savvy, with the ability to debug and investigate technical workflows.
- Strong communication and proactive, with a "get stuff done" attitude.
- Comfortable working independently and managing multiple priorities.
- Fluent in English.
Benefits
- High-impact position in a fast-growing company
- Fast growth of responsibility
- Flexibility in working hours
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Technical Customer Success Specialist at Oxylabs managing client relationships and enhancing customer satisfaction in web data gathering solutions.
Customer Success Engineer leveraging AI for utility solutions in energy infrastructure. Collaborating with clients to enhance platform usage and providing technical support on - site.
Customer Success Engineer providing technical troubleshooting and insights for Perplexity AI's enterprise accounts. Collaborating with multiple teams to enhance customer experience and product reliability.
Technical Customer Success Specialist supporting customers based in the United States and Switzerland. Provide training, troubleshoot inquiries, and partner with teams for seamless experiences.
Technical Customer Success Manager establishing client relationships around software solutions in the energy sector. Providing expertise and support while identifying upsell opportunities through a customer - focused approach.
Technical Customer Success Manager at Armis, guiding customers to realize value from the platform and aligning it with their business goals. Facilitating communication between technical teams and customers.
Technical Customer Success Specialist in a team developing web data gathering solutions. Providing exceptional customer experience and support for B2C/B2B clients.
Customer Success Engineer optimizing the Momentum platform for healthcare sites in Switzerland. Collaborating with clients and internal teams to ensure successful software implementation and customer satisfaction.
Customer Success Engineer managing technical relationships with customers at dLocal. Assisting in resolving operational difficulties while ensuring customer satisfaction in a fintech environment.