BI
Werkstudentin im Eventmanagement, Planung und Umsetzung von Veranstaltungen zu Künstlicher Intelligenz und Quantum Computing. Engagiert in der Unterstützung von Event - Projekten und Speaker - Management in Berlin.
About the role
- Provide excellent service displaying empathy to callers regarding claims for multiple lines of business
- Expedite the claims process and provide detailed claim notes on all calls
- Resolve issues with one call/one person response
- Direct calls to appropriate escalation path as needed
- Acts as primary liaison with callers from multiple client accounts within a shared services environment
- Follows specifications in assisting with questions and solving problems related to the claims application and servicing processes
- Performs claim intake and full-service customer support within regulatory requirements, company, and client expectations at all times
- Educates and informs the customer about documentation required to file/process a claim, required time frames, payment information, and claim status
- Educates claimants/callers on client requirements and benefit plans documenting all required details of the call in a concise professional manner
- Enters verbal and written claim information that meets both the internal and external customer’s requirements accurately into the appropriate system
- Directs customer calls to the appropriate contact at multiple locations or escalates to Service Center Specialist/management as needed
- Attendance during scheduled work hours is required
Requirements
- High school diploma or GED required
- One (1) year customer service experience or equivalent combination of education and experience required
- Inbound call center experience preferred
- Excellent verbal and written communication skills
- PC literate, including Microsoft Office products, Windows environment
- Must meet minimum typing requirements
- Strong organizational skills
- Good interpersonal skills
- Ability to multi task in fast paced environment
- Ability to support multiple clients across communication channels and utilize multiple systems simultaneously
- Ability to work in a team environment and/or independently
- Ability to meet or exceed Performance Competencies
- Ability to meet all attendance expectations
Benefits
- Caring culture
- Work-life balance
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
SG
Scandinavian Tobacco GroupEvents Coordinator
Events Coordinator focusing on dynamic sales and customer satisfaction for Cigars International’s Texas retail team. Creating memorable experiences by managing premium event spaces in diverse settings.
LG
Liebherr GroupEvent Manager – 3-year fixed-term
Eventmanager overseeing global events and trade shows for Liebherr. Advising teams on concepts and controlling costs with a strong organizational focus.
TC
TI Communities Maintenance Supervisor, Leasing Consultant
Maintenance Supervisor overseeing property maintenance and leasing consultant duties at TI Communities. Ensuring well - maintained properties and excellent resident services in Chicago, IL.
BH
Banfield Pet HospitalInternal Meetings and Events Manager
Internal Meetings and Events Manager at Mars Veterinary Health leading strategic planning and execution of impactful events. Collaborating across global teams to deliver high - quality internal programming.
FD
Florida Window and DoorPart-time Event Sales
Part - time Weekend Event Sales role for Florida Window and Door, engaging customers at local events and generating leads. Ideal for outgoing individuals seeking a commission - based income.
Production Manager delivering exhibition and build projects for key technology brands in a hybrid role. Collaborating with multiple teams to ensure flawless execution of events and exhibitions.
LG
Liebherr GroupEvent Manager for Major Trade Fairs – 2-year fixed-term
Event Manager at Liebherr developing outdoor exhibition concepts and managing strategic projects for global event management. Leading collaboration with international stakeholders and creating decision - making presentations.
SG
SOPHiA GENETICSEvents and Marketing Communications Manager
Manage the organization of events across the North America and Canada region for SOPHiA GENETICS. Collaborate with various teams to promote impactful marketing strategies for international audiences.
MI
Meliá Hotels InternationalRunner – Casa Lucia, Meliá Collection
Casa Lucia member of Meliá Collection in Buenos Aires seeking a temporary runner. Responsibilities include housekeeping support, customer experience, and health & safety protocols.