Intern role for Marketing & Event Management in Smart Energy Startup. Involves managing social media, campaigns, content creation, and event management.
About the role
- Care Team Representative providing empathetic service for claims across multiple lines of business. Resolving issues and facilitating the claims process for clients with a caring approach.
Responsibilities
- Provide excellent service displaying empathy to callers regarding claims for multiple lines of business
- Expedite the claims process and provide detailed claim notes on all calls
- Resolve issues with one call/one person response
- Direct calls to appropriate escalation path as needed
- Acts as primary liaison with callers from multiple client accounts within a shared services environment
- Follows specifications in assisting with questions and solving problems related to the claims application and servicing processes
- Performs claim intake and full-service customer support within regulatory requirements, company, and client expectations at all times
- Educates and informs the customer about documentation required to file/process a claim, required time frames, payment information, and claim status
- Educates claimants/callers on client requirements and benefit plans documenting all required details of the call in a concise professional manner
- Enters verbal and written claim information that meets both the internal and external customer’s requirements accurately into the appropriate system
- Directs customer calls to the appropriate contact at multiple locations or escalates to Service Center Specialist/management as needed
- Attendance during scheduled work hours is required
Requirements
- High school diploma or GED required
- One (1) year customer service experience or equivalent combination of education and experience required
- Inbound call center experience preferred
- Excellent verbal and written communication skills
- PC literate, including Microsoft Office products, Windows environment
- Must meet minimum typing requirements
- Strong organizational skills
- Good interpersonal skills
- Ability to multi task in fast paced environment
- Ability to support multiple clients across communication channels and utilize multiple systems simultaneously
- Ability to work in a team environment and/or independently
- Ability to meet or exceed Performance Competencies
- Ability to meet all attendance expectations
Benefits
- Caring culture
- Work-life balance
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