Hybrid Healthcare Worker

at Sedgwick

• Job title: Healthcare Worker
• Job type: Full Time
• Experience level: Junior
• Salary: $17 per hour
• Degree requirement: High School Diploma
• Location requirements: Hybrid, New Albany, United States

About the role

• Care Team Representative providing empathetic service for claims across multiple lines of business. Resolving issues and facilitating the claims process for clients with a caring approach.

Responsibilities

• Provide excellent service displaying empathy to callers regarding claims for multiple lines of business
• Expedite the claims process and provide detailed claim notes on all calls
• Resolve issues with one call/one person response
• Direct calls to appropriate escalation path as needed
• Acts as primary liaison with callers from multiple client accounts within a shared services environment
• Follows specifications in assisting with questions and solving problems related to the claims application and servicing processes
• Performs claim intake and full-service customer support within regulatory requirements, company, and client expectations at all times
• Educates and informs the customer about documentation required to file/process a claim, required time frames, payment information, and claim status
• Educates claimants/callers on client requirements and benefit plans documenting all required details of the call in a concise professional manner
• Enters verbal and written claim information that meets both the internal and external customer’s requirements accurately into the appropriate system
• Directs customer calls to the appropriate contact at multiple locations or escalates to Service Center Specialist/management as needed
• Attendance during scheduled work hours is required

Requirements

• High school diploma or GED required
• One (1) year customer service experience or equivalent combination of education and experience required
• Inbound call center experience preferred
• Excellent verbal and written communication skills
• PC literate, including Microsoft Office products, Windows environment
• Must meet minimum typing requirements
• Strong organizational skills
• Good interpersonal skills
• Ability to multi task in fast paced environment
• Ability to support multiple clients across communication channels and utilize multiple systems simultaneously
• Ability to work in a team environment and/or independently
• Ability to meet or exceed Performance Competencies
• Ability to meet all attendance expectations

Benefits

• Caring culture
• Work-life balance