Head of Support Operations at System C overseeing operational performance in customer support. Focused on building scalable practices and driving customer outcomes in a fast - changing environment.
About the role
- Head of Total Rewards Operations leading HR operations for Siemens Healthineers across the Americas. Overseeing benefits, compensation, and operational effectiveness while mentoring teams.
Responsibilities
- Lead daily operational activities across Benefits Administration, Compensation Administration, Leave & Absence, and Mobility & Delegations Administration
- Oversee end-to-end administration ensuring accuracy, timeliness, and compliance with internal controls and external regulations
- Drive adherence to service-level agreements (SLAs) and operational KPIs across all areas
- Develop, maintain, and enforce standardized operating procedures (SOPs) and internal controls across benefits, compensation, leave, and mobility processes
- Monitor compliance with regulatory requirements, labor laws, tax rules, and company policies
- Supervise and mentor administrative staff across Benefits & Pension, Compensation, Leave & Absence, and Mobility & Delegations
- Provide technical guidance on complex cases and support inquiry resolution
- Partner with HRMS, IT, and vendors to ensure system stability, enhancements, and reporting capabilities (e.g., Workday, Dayforce)
- Oversee operational reporting, audits, and reconciliation of benefits, compensation, leave, and mobility transactions
- Serve as a key point of contact for HR, Finance, Legal, and external vendors for operational topics
Requirements
- 10+ years of progressive experience in HR operations (benefits, compensation administration, leave management, or mobility)
- 5+ years in a leadership role
- Strong understanding of U.S., Canadian, and/or LATAM regulatory practices in benefits, leave, and compensation administration
- Experience managing HR operations through platforms such as Workday and Dayforce preferred
- Experience in a shared services or global operational environment is a plus
Benefits
- medical insurance
- dental insurance
- vision insurance
- 401(k) retirement plan
- life insurance
- long-term and short-term disability insurance
- paid parking/public transportation
- paid time off
- paid sick and safe time
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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