Hybrid Head of Technology Command Center

Posted 3 weeks ago

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About the role

  • Command & Control for major events: Global 24x7 Command and Control: Lead a multi-regional, always-on Command Center, ensuring resilient, uninterrupted support for critical business services worldwide.
  • Raise the bar on ITSM excellence: Advance ITIL-aligned practices across change, incident, and problem—with automation, AI, Agentic AI capabilities with guardrails, and evidence-based trending to prevent recurrences.
  • Measure and drive meaningful improvements: Establish clear OKRs and stability scorecards; leverage data-driven insights to reduce incidents, improve MTTR, and strengthen resiliency posture.
  • Influence and partner across the enterprise: Operate as part of the CTO organization, collaborating with peers who own Observability toolsets, Site Reliability Engineering (SRE) squad leaders, and chapter/platform leaders.

Requirements

  • 15+ years of progressive leadership in large-scale, complex technology environments
  • Must have 5+ years of experience leading command and control at an enterprise level.
  • Deep expertise in ITSM (ITIL), with a proven track record of maturing incident, problem, change, and crisis management at scale.
  • Experience modernizing ITSM using automation, AI, and self-healing technologies.
  • Demonstrated success operating a global, always-on Command Center.
  • Strong partnership orientation with SRE, platform, and chapter leaders.
  • Executive presence and communication skills, with the ability to influence at the highest levels.
  • Deep, hands-on expertise across AWS (resilient patterns, multi-AZ/region, HA/DR) and on-prem technologies (compute, storage, network, virtualization).
  • Mastery of observability (metrics, logs, traces) and how to convert telemetry into prevention and faster recovery.
  • Experience with Splunk, Datadog, Dynatrace or equivalent platforms.
  • Experience leading platform chapters/communities of practice is attractive.

Benefits

  • Other rewards may include short-term or annual bonuses
  • long-term incentives
  • on-the-spot recognition

Job title

Head of Technology Command Center

Job type

Experience level

Lead

Salary

$176,000 - $264,000 per year

Degree requirement

No Education Requirement

Tech skills

Location requirements

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