Command & Control for major events: Global 24x7 Command and Control: Lead a multi-regional, always-on Command Center, ensuring resilient, uninterrupted support for critical business services worldwide.
Raise the bar on ITSM excellence: Advance ITIL-aligned practices across change, incident, and problem—with automation, AI, Agentic AI capabilities with guardrails, and evidence-based trending to prevent recurrences.
Measure and drive meaningful improvements: Establish clear OKRs and stability scorecards; leverage data-driven insights to reduce incidents, improve MTTR, and strengthen resiliency posture.
Influence and partner across the enterprise: Operate as part of the CTO organization, collaborating with peers who own Observability toolsets, Site Reliability Engineering (SRE) squad leaders, and chapter/platform leaders.
Requirements
15+ years of progressive leadership in large-scale, complex technology environments
Must have 5+ years of experience leading command and control at an enterprise level.
Deep expertise in ITSM (ITIL), with a proven track record of maturing incident, problem, change, and crisis management at scale.
Experience modernizing ITSM using automation, AI, and self-healing technologies.
Demonstrated success operating a global, always-on Command Center.
Strong partnership orientation with SRE, platform, and chapter leaders.
Executive presence and communication skills, with the ability to influence at the highest levels.
Deep, hands-on expertise across AWS (resilient patterns, multi-AZ/region, HA/DR) and on-prem technologies (compute, storage, network, virtualization).
Mastery of observability (metrics, logs, traces) and how to convert telemetry into prevention and faster recovery.
Experience with Splunk, Datadog, Dynatrace or equivalent platforms.
Experience leading platform chapters/communities of practice is attractive.
Benefits
Other rewards may include short-term or annual bonuses
Engineering Technologist managing POCs and co - innovation projects with on - device AI focus at Dell Technologies. Collaborating across teams to drive product development and strategic initiatives.
Chief Information Officer leading IT infrastructure and security strategy at CoinJar, focused on operational excellence in a regulated financial services environment.
Technical Lead responsible for the execution of live events in multiple German states. Handling planning, execution, and collaboration with various stakeholders in the event management sector.
Technical Lead in production ensuring equipment availability and quality at Landbäckerei Stinges. Overseeing maintenance, collaborating with teams, and enhancing production processes.
Chief Technology Officer at Spinnaker Support providing technology strategy and roadmap guidance for clients in the UK. Acting as a trusted advisor to align technology decisions with business objectives.
Head of Technology leading digital transformation at IOSH. Blending technical brilliance with strategic vision and commercial instinct in a pivotal leadership role.
Chief Technology Officer leading technology strategy and overseeing tech delivery at Love Finance fintech. Driving innovation in lending platforms to improve responsible finance solutions.
Chief Technology Officer at Meniga driving technology strategy and innovation in digital banking. Leading teams for competitive advantage in the evolving banking landscape.
CTO leading technological strategy and innovation at InnoQubit. Driving technology excellence and team development specializing in Microsoft Dynamics solutions.