Jr Operations Analyst at FULL Creative analyzing data for Contact Center performance. Working with teams to enhance operational efficiency and reporting processes.
About the role
- Head of Strategy & Operations defining growth strategy for healthcare platform Granted. Collaborating with leaders to drive strategic initiatives and build internal structures for scaling.
Responsibilities
- Partner with the CEO to scope and drive cross-functional projects that are undefined but mission-critical.
- Own and drive cross-functional projects across product, ops, and growth, especially those that are undefined but mission-critical.
- Support fundraising and board strategy with data, modeling, and narrative.
- Help identify the most valuable customer segments and problem areas to focus on. Size opportunities, build frameworks, and inform product direction.
- Track how the healthcare and AI landscapes shift from coverage rules to new market entrants and distill these trends into strategic recommendations.
- Design and implement lightweight systems for internal tracking, analysis, and ops workflows. Make sure the trains run on time as we grow.
- Build models, structure dashboards, and run deep dives to help the team make better decisions faster across product, ops, and user engagement.
Requirements
- Have 10+ years of experience in strategy, consulting, investing, or operating roles, ideally with direct early-stage startup experience.
- Are skilled in business modeling, market sizing, competitive analysis, and zero-to-one problem-solving.
- Know healthcare — whether through a payer, benefits platform, or healthtech startup. You understand the complexities of coverage, claims, and billing.
- Have worked directly with founders or exec teams on strategic decisions.
- Can take a messy, open-ended problem and turn it into an actionable plan.
- Have strong analytical and financial modeling chops.
- Communicate clearly and work seamlessly across functions.
- Thrive in fast-paced, high-ownership environments.
Benefits
- Top-tier medical, vision, and dental insurance
- One Medical membership
- Mental health benefits through Talkspace
- Unlimited PTO
- Option to participate in our 401K plan
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