Team Leader managing call center associates at Concentrix. Focusing on performance metrics, coaching, and ensuring contractual service levels are met.
About the role
- Growth Operations Manager enhancing business processes and delivering strategic projects at nesto, Canada's third-largest non-bank mortgage lender.
Responsibilities
- Join one of our strategic functions and become the key partner to leaders in order to generate growth and value.
- Identify opportunities to improve day-to-day processes and materially increase business outcomes.
- Evolve our customer experience to deliver exceptional service to borrowers, brokers and financial partners.
- Build action-oriented reports to support sound decision-making.
- Help generate and prioritize the growth roadmap and act as the primary liaison for our product and technology teams.
- Deliver large-scale projects from problem definition through implementation and change management.
- Execute enterprise-scale transformational initiatives, such as deploying new enterprise software, integrating new acquisitions, or onboarding major partners.
- Coordinate a wide range of internal and external stakeholders, from senior leadership to frontline staff.
- Dive into unfamiliar areas and quickly become an expert to drive a project to completion.
- Contribute to defining the operating model, best practices, and interaction model with support functions and stakeholders for the “Growth Operations” team.
Requirements
- 3 to 6 years of experience in management consulting, finance, or in an operational role within a start-up.
- Highly analytical, skilled at structuring ideas and presenting data with the ability to quantify complex concepts into clear, compelling presentations.
- Able to prioritize effectively with strong organizational skills, excellent stakeholder management, time management, and comfort working in ambiguity.
- Excellent communicator capable of implementing change in a fast-paced organization, presenting improvement ideas effectively, and confidently representing the nesto team with key external partners.
- Process-obsessed—delivers solutions that address today’s challenges and scale effectively.
- A curious mindset to explore bold ideas, new technologies, and innovate smartly.
- Fluent spoken and written English. The successful candidate will interact in English for approximately 80% of their tasks since our teams are distributed across Canada.
- Strong asset: willingness to work frequently on-site at one of our main offices in Montreal, Toronto, Calgary, or Vancouver.
- Asset: experience working with data using SQL or Python, or other data modeling tools.
- Asset: experience in the mortgage or financial services sector.
Benefits
- Competitive compensation aligned with the significant responsibilities of the role.
- Flexible hours.
- Excellent benefits package.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Team Leader supervising call center associates at Concentrix. Ensuring performance metrics are met through coaching and accountability in a customer service environment.
Director of Variable Compensation Operations at Workday leading teams in designing and implementing compensation plans. Overseeing commission calculations and managing operational efficiency with cross - functional collaboration.
Agronomy Operations Intern supporting agronomy services at CHS in Freeman, SD. Collaborating with customers and performing agronomy operations with safety and service excellence.
Grain Operations Intern assisting with Ag Retail Cooperative Customers to ensure high - level service. Control loadout functions and monitor quality while operating heavy equipment and performing various duties.
Agronomy Operations Intern at CHS learning general agronomy skills and providing customer assistance. Collaborating with customers for excellent service and maintaining inventory quality in Onida, SD.
Agronomy Operations Intern at CHS in Philip, SD, focusing on agronomy skills and customer service. Collaborating with customers while gaining valuable experience in agriculture.
CHS offers an internship for Agronomy Operations in Selby, SD, providing competitive pay and hands - on experience in agriculture. Collaborate with customers and learn essential agronomy skills.
Agronomy Operations Intern supporting seed operations and providing excellent customer service for CHS in Winner, SD. Involves agronomy skills training and equipment maintenance for summer 2026.
Commercial Operations Manager leading software sales planning processes across APAC regions for global technology leader Rockwell Automation. Driving strategy, forecasting, and partner collaboration to enhance sales performance.