Branch Operations Supervisor at Columbia Falls, aiding in operational duties and supervising the branch staff to enhance service delivery.
TL
Hybrid Associate Director, Workforce Operations – Talent Programs
Posted 1 hour ago
About the role
- Associate Director managing workforce operations and recruiting at Tarter Krinsky & Drogin LLP. Ensuring effective deployment and management of legal support workforce.
Responsibilities
- Provide day-to-day management of secretarial and paralegal staff, including oversight of timekeeping, approval of timesheets, overtime, and PTO requests.
- Oversee allocation and utilization of secretarial and paralegal staff across practices to ensure appropriate coverage, workload balance, and staffing equity.
- Monitor staffing levels and utilization trends, proactively identifying coverage needs and operational risks for secretaries, paralegals and associates.
- Serve as a point of escalation for workforce-related issues, ensuring consistency, fairness, and adherence to firm policies.
- Partner with practice leadership to align staffing resources with business needs while managing expectations and constraints.
- Oversee all recruiting operations for support staff and attorney roles, ensuring a high-quality, timely, and consistent hiring process.
- Directly supervise the Recruiting Coordinator, providing guidance, prioritization, and performance oversight while ensuring pipeline execution remains on track.
- Manage hiring demand by setting and adjusting search priorities, sequencing requisitions, and pacing recruitment efforts in alignment with firm needs and capacity.
- Communicate hiring status, timelines, and trade-offs clearly to practice leadership and senior stakeholders.
- Continuously evaluate recruiting processes and vendor relationships to improve efficiency, candidate experience, and outcomes.
- Manage staffing and logistical considerations related to non-originating attorney arrivals, departures, and internal transitions, ensuring smooth integration and continuity of support.
- Coordinate with HR, practice leadership, and operations partners to align staffing adjustments with attorney movement.
- Oversee intern, temporary, and transitional staffing programs, including onboarding, placement, and evaluation.
- Partner with HR colleagues to ensure these programs align with broader talent development and workforce planning goals.
- Triage employee relations issues related to support staff as needed, partnering closely with HR leadership to ensure appropriate handling, escalation, and resolution.
- Serve as a trusted, steady presence in complex or sensitive situations requiring judgment, discretion, and balance.
Requirements
- Minimum of ten (10) years of experience managing support staff allocation, workforce operations, or talent programs, preferably within a law firm or professional services environment.
- Demonstrated experience overseeing recruiting operations and managing hiring priorities in a fast-paced, high-expectation setting.
- Strong executive presence and interpersonal skills, with comfort engaging and influencing senior leaders and practice partners.
- Ability to set boundaries, uphold standards, and maintain consistency while remaining collaborative and solutions oriented.
- Proven ability to make thoughtful, decisive trade-offs and operate effectively amid ambiguity and competing demands.
- Highly organized, analytical, and operationally minded, with a strong attention to detail and follow through.
- Bachelor’s degree in Human Resources, Business Administration, or a related field is preferred but not required.
Benefits
- medical, dental, vision insurance
- 401K
- disability
- life insurance
- Paid Time Off (PTO)
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