About the role

  • Operations Delivery Manager at Fast Lane overseeing event and logistics management with responsibilities in scheduling, coordination, and collaboration.

Responsibilities

  • Oversee all facets of event and logistics management
  • Schedule and coordinate SMEs
  • Manage cancellations and customer satisfaction
  • Collaborate with Services and Product Management Teams
  • Upskill SMEs on new classes and product lines
  • Negotiate SME rates and manage class profitability
  • Liaise on new product launches
  • Support Finance and Sales teams
  • Fulfill Opt. Mgt. requests and create private class events
  • Manage Operations Coordinators and red flag reports
  • Create annual schedules with product team
  • Improve CSAT, grow SME Bench, increase gross margin and team efficiency

Requirements

  • Strategic Planning
  • Risk Analysis
  • Budget Management
  • Staff Management
  • Decision-Making Skills
  • Problem-Solving Skills
  • Strong Attention To Detail
  • Communication Skills
  • Organization Skills
  • Time Management
  • Adaptability

Job title

Operations Delivery Manager

Job type

Experience level

Mid levelSenior

Salary

$75,000 - $85,000 per year

Degree requirement

No Education Requirement

Location requirements

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