Operations Delivery Manager at Fast Lane overseeing event and logistics management with responsibilities in scheduling, coordination, and collaboration.
Responsibilities
Oversee all facets of event and logistics management
Schedule and coordinate SMEs
Manage cancellations and customer satisfaction
Collaborate with Services and Product Management Teams
Upskill SMEs on new classes and product lines
Negotiate SME rates and manage class profitability
Liaise on new product launches
Support Finance and Sales teams
Fulfill Opt. Mgt. requests and create private class events
Manage Operations Coordinators and red flag reports
Create annual schedules with product team
Improve CSAT, grow SME Bench, increase gross margin and team efficiency
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