Hybrid Global Rider Communications Manager

Posted 2 months ago

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About the role

  • Communications Manager responsible for supporting and engaging a global network of riders. Collaborating with cross-functional teams to build effective communication campaigns for operational initiatives and local market support.

Responsibilities

  • Collaborate with cross-functional teams to build campaigns and draft comms supporting global initiatives, including working with Legal to ensure compliance
  • Review, proof and edit rider communications produced by our local-market communications teams, consulting with them on approach, channels, tone and style
  • Work with our agencies and local teams to support high-quality localisation of comms for global markets
  • Monitor rider feedback and identify common themes or issues, providing insights and identifying opportunities where rider communications could improve operational processes and outcomes
  • Support our Comms, Public Affairs and Policy teams in handling external enquiries relating to riders - be that from media, police, government etc.
  • Support our Services/Support team on handling sensitive cases and incidents
  • Manage the relationship with external agencies in the maintenance and development of our websites for riders

Requirements

  • Proven experience in lifecycle/operational communications
  • Exceptional written and verbal communication skills with a keen eye for detail and clarity
  • Ability to distil complex information into concise and understandable content
  • Experience handling sensitive, compliance and/or crisis communications
  • Excellent organisational and project management skills, with the ability to multitask and meet tight deadlines
  • Ability to build relationships and influence stakeholders, including senior management
  • Experience with CRM systems (especially Braze) desirable

Job title

Global Rider Communications Manager

Job type

Experience level

Junior

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

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