Business Communications Lead Analyst managing end - to - end communication planning for various healthcare initiatives. Collaborating with leaders and teams at Cigna to improve provider communications strategies.
About the role
- Handles vulnerability remediation and secure configuration of video teleconferencing endpoints for healthcare provider. Collaborates with IT team for hands-on updates and compliance metrics reporting.
Responsibilities
- Perform hands-on vulnerability remediation, device and platform patching, and secure configuration hardening for video teleconferencing endpoints
- Ensure devices remain secure and reliable while supporting measurable compliance outcomes
- Review Qualys Vulnerability Management findings and vendor advisories for video teleconferencing devices and platforms; plan remediation waves
- Execute device and platform updates during approved windows; coordinate with Field Services for hands-on updates when remote methods are not feasible
- Apply hardening configurations including secure administrative access, credential posture alignment, disabling insecure features where applicable, and logging posture where supported
- Validate device registration, conferencing performance, and service availability post-change; document evidence and outcomes
- Maintain metrics for remediation completion, success rates, vulnerability aging, and repeat findings; support service level agreement reporting
Requirements
- Three or more years of direct, hands-on support for enterprise video teleconferencing platforms and endpoints
- Experience executing device updates and operational validation in production environments
- Hospital information technology experience strongly preferred; broader healthcare experience preferred
- Certifications desirable: vendor platform certifications or equivalent
Benefits
- Reliable high-speed internet connection required for all remote/hybrid positions
- Access to stable Wi-Fi with sufficient bandwidth for video conferencing and cloud-based tools
- HIPAA-compliant work environment
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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