Supervising Program Manager leading ICE Data & Analytics Support Services to manage contract efforts and oversee multidisciplinary teams. Focusing on actionable intelligence transformation for law enforcement operations.
About the role
- Global Claims Transformation Program Director leading global claims transformation initiatives for QBE insurance. Collaborating across regions to improve customer satisfaction and operational efficiency.
Responsibilities
- Lead the Global Claims Transformation Program to achieve all milestones and objectives, fostering a culture of customer excellence and continuous improvement
- Work with the divisional Claim leaders to gain an understanding of the divisional businesses and their respective needs and goals in the Global Claims Transformation Program
- Oversee solution architecture for a consistent approach, emphasising scalability and alignment with enterprise standards
- Collaborate with executive sponsors, business leaders, IT, and operational teams to enable desired capabilities and maintain consistent stakeholder engagement
- Champion innovation, process simplification, automation and AI opportunities to uplift operational performance
- Track and report on key performance indicators to ensure benefits realisation
- Drive strategic projects and engage with stakeholders to deliver transformational change aligned with QBE’s business priorities
- Operate within a matrixed environment and supported by dedicated delivery teams including existing Global claims resources
Requirements
- Exceptional skillset in building and sustaining strong, collaborative relationships with executive sponsors, business leaders, IT professionals
- Adept at navigating complex, matrixed environments, effectively managing competing priorities, and communicating program progress and benefits to diverse audiences
- Experienced in working in a technology driven environment
- Ideally worked across multiple regions and regulatory jurisdictions
- Demonstrated ability to deliver robust business cases and tangible process improvements, with a focus on AI enabled outcomes for customers, business, and compliance
- General Insurance claims experience will be highly regarded but is not essential
Benefits
- ‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance
- Life Leave, supporting the life events we all experience, leaving your annual leave for rest
- Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
- 18 weeks’ gender-equal flexible leave for all new parents, including paid super
- Voluntary super contributions and company matching
- Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums
- A range of discounts on insurance products, car hire, hotels, goods and services
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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