Hybrid German Speaking Technical Support Representative, Intern

Posted 2 weeks ago

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About the role

  • Handle inbound technical support requests (Phone, Email, Web).
  • Validates customer entitlements and approves exceptions for unentitled customers.
  • Dispatch out-of-TSR scope technical issues to the appropriate support group.
  • Create and manage customer data records within our applications to ensure proper data integrity.
  • Resolves customers’ single incidents during activation, installation, implementation, and/or maintenance of TSR supported issues​.
  • Increase technical issues internally to the appropriate support group while maintaining ownership of customer interaction.
  • Learns and adopt Knowledge-Centered Service (KCS) methodology.
  • Enables customers to self-serve by creating and editing Knowledge based articles.

Requirements

  • Technician-level education in engineering or a science-related field, such as IT, electronic engineering, automotive, manufacturing support, or other.
  • Alternatively, currently pursuing a bachelor’s degree in an engineering or science-related field OR having 1+ year of experience working in a Technical Support position.
  • Intermediate or advanced level of German and English, oral and written.

Benefits

  • Cafeteria system with a wide range of options
  • Additional non-wage compensation benefits
  • Diverse professional development and career advancement opportunities
  • Commuting support
  • People-centered, outstanding culture
  • Supportive and cohesive community
  • Stable and reliable company background
  • Development opportunities, participation in training (Online LinkedIn Learning)
  • Life and accident insurance for all employees
  • Supportive atmosphere, high-quality team-building events and other family-oriented corporate programs
  • Employee discounts (e.g., at restaurants, bookstores, service providers)
  • Nursery, kindergarten, and school-start support
  • Compass program (free psychological, life management, financial, and legal counseling)

Job title

German Speaking Technical Support Representative, Intern

Job type

Experience level

Entry level

Salary

Not specified

Degree requirement

Associate's Degree

Location requirements

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