Support Engineer managing and troubleshooting PC and peripheral technology at user workspaces. Ensuring effective operation of IT applications and support through a central hotline.
About the role
- Technical Support Representative intern at NI helping customers with technical queries via various channels. Handling activation, installation, and maintenance of products.
Responsibilities
- Handle inbound technical support requests (Phone, Email, Web).
- Validates customer entitlements and approves exceptions for unentitled customers.
- Dispatch out-of-TSR scope technical issues to the appropriate support group.
- Create and manage customer data records within our applications to ensure proper data integrity.
- Resolves customers’ single incidents during activation, installation, implementation, and/or maintenance of TSR supported issues.
- Increase technical issues internally to the appropriate support group while maintaining ownership of customer interaction.
- Learns and adopt Knowledge-Centered Service (KCS) methodology.
- Enables customers to self-serve by creating and editing Knowledge based articles.
Requirements
- Technician-level education in engineering or a science-related field, such as IT, electronic engineering, automotive, manufacturing support, or other.
- Alternatively, currently pursuing a bachelor’s degree in an engineering or science-related field OR having 1+ year of experience working in a Technical Support position.
- Intermediate or advanced level of German and English, oral and written.
Benefits
- Cafeteria system with a wide range of options
- Additional non-wage compensation benefits
- Diverse professional development and career advancement opportunities
- Commuting support
- People-centered, outstanding culture
- Supportive and cohesive community
- Stable and reliable company background
- Development opportunities, participation in training (Online LinkedIn Learning)
- Life and accident insurance for all employees
- Supportive atmosphere, high-quality team-building events and other family-oriented corporate programs
- Employee discounts (e.g., at restaurants, bookstores, service providers)
- Nursery, kindergarten, and school-start support
- Compass program (free psychological, life management, financial, and legal counseling)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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