Handle inbound technical support requests (Phone, Email, Web).
Validates customer entitlements and approves exceptions for unentitled customers.
Dispatch out-of-TSR scope technical issues to the appropriate support group.
Create and manage customer data records within our applications to ensure proper data integrity.
Resolves customers’ single incidents during activation, installation, implementation, and/or maintenance of TSR supported issues.
Increase technical issues internally to the appropriate support group while maintaining ownership of customer interaction.
Learns and adopt Knowledge-Centered Service (KCS) methodology.
Enables customers to self-serve by creating and editing Knowledge based articles.
Requirements
Technician-level education in engineering or a science-related field, such as IT, electronic engineering, automotive, manufacturing support, or other.
Alternatively, currently pursuing a bachelor’s degree in an engineering or science-related field OR having 1+ year of experience working in a Technical Support position.
Intermediate or advanced level of German and English, oral and written.
Benefits
Cafeteria system with a wide range of options
Additional non-wage compensation benefits
Diverse professional development and career advancement opportunities
Commuting support
People-centered, outstanding culture
Supportive and cohesive community
Stable and reliable company background
Development opportunities, participation in training (Online LinkedIn Learning)
Life and accident insurance for all employees
Supportive atmosphere, high-quality team-building events and other family-oriented corporate programs
Employee discounts (e.g., at restaurants, bookstores, service providers)
Nursery, kindergarten, and school-start support
Compass program (free psychological, life management, financial, and legal counseling)
Job title
German Speaking Technical Support Representative, Intern
Divisional Pricing Analyst analyzing pricing strategies using Prophet 21 for industrial automation distribution. Collaborating with various teams to support pricing decisions and improve profitability.
Product Support Engineer focused on quality monitoring for Audi vehicles. Supporting effective repair processes and technical analyses for the automotive industry.
Entry level Remote Technical Support Engineer at NTT DATA solving technical incidents for clients. Working in a diverse environment focused on client success and support services.
Systems Support Analyst providing IT support for Walkers Global's employees with technical issues. Need strong communication and customer service skills, based in Dublin office.
Senior Business Technical Analyst at Organon focusing on Medical Affairs IT programs and support. Collaborating with stakeholders and vendors to ensure system integration and compliance.
Coordenador de Suporte Técnico liderando time para entregar soluções de hospedagem. Atuando na melhoria de processos e interação com clientes estratégicos.
Technical Support Analyst ensuring stability of critical operations and projects that impact many people in Brazil. Join Blue Technology to work in a dynamic and innovative environment.
Junior Support Engineer resolving technical issues for Ten's EMEA support team. Triage, resolve, and improve support solutions for client satisfaction in Cape Town.
Support Analyst role resolving customer inquiries and IT issues within a global support team. Responsibilities include managing tickets, assisting customers, and troubleshooting systems.
Technical Support Engineer assisting developers using Cloudflare’s products. Troubleshooting issues and ensuring smooth development experiences on the platform.