PMS Support Analyst at FactSet providing technical support and onboarding for investment professionals. Engaging with clients and solving complex issues in portfolio management systems.
NE
Hybrid Salesforce L1 Support Engineer – End-User Support
Posted 5 hours ago
About the role
- Salesforce L1 Support Engineer providing frontline, end-user support for Salesforce applications globally. Handling user issues and ensuring a smooth experience for Salesforce users.
Responsibilities
- Act as Level 1 support for Salesforce end users
- Handle incoming incidents and service requests via ticketing system
- Provide timely, clear, and empathetic communication to users
- Resolve common user issues at first contact wherever possible
- Support users on Salesforce Sales Cloud, Service Cloud, and Experience Cloud functionality
- Assist with login and access issues, profile, role, permission set assignments, and more
- Accurately log, categorize, and prioritize tickets
- Follow defined SLAs and escalation procedures
Requirements
- 2–5 years in Salesforce application or CRM end-user support
- Hands-on experience providing Salesforce L1 / end-user support
- Strong understanding of Salesforce profiles, roles, permission sets, and basic security model
- Experience with ticketing tools (ServiceNow, Jira Service Management, Salesforce Service Cloud)
- Salesforce Administrator certification (preferred but not mandatory)
Benefits
- Hybrid work environment
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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