Support Engineer managing and troubleshooting PC and peripheral technology at user workspaces. Ensuring effective operation of IT applications and support through a central hotline.
About the role
- Customer & Technical Support Intern working with the Techline team to provide AI solutions for order management. Engaging in cross-functional collaboration to enhance optimization and automation.
Responsibilities
- Cross over with team members and understand the Software Release Process, Order Management Process involving product configuration and quotes.
- Determine areas for optimization with current processes through data analysis and AI applications.
- Cross-Functional Collaboration: Work with core technical and business support functions to determine priorities and tasks for potential automation and optimization.
- AI Integration: Design and implement systems to interface with large language models for business applications for Order Management, Software Product Release, Product configurations and quotes.
- Team Engagement: Actively participate in pair programming and team brainstorming sessions.
- May perform a variety of tasks at the direction of the management team.
Requirements
- Student must be currently enrolled in an accredited college or university.
- Student must be pursuing a degree in Business Management, Math & Statistics or a related major preferred.
- Student must have a cumulative GPA of 3.0 or higher.
- Student is to successfully complete all required screenings prior to hire.
Benefits
- Choose from a broad selection of medical, dental, life, and disability insurance options.
- Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
- Augment your education with team member tuition assistance programs.
- Enjoy paid vacation time and paid holidays annually
- Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.
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