Seasonal guest services position for summer events at Autostadt in Wolfsburg. Engage with guests and ensure a memorable experience during the event duration.
About the role
- Fundraising Events Coordinator managing Schools Triathlon events for Restless Development. Engaging with schools and volunteers to ensure successful event planning and delivery.
Responsibilities
- Support the planning and delivery of Schools Triathlon events from start to finish
- Work collaboratively with the wider Schools Triathlon team to ensure smooth logistics, communications, and event-day operations
- Attend meetings with schools, venues, and third-party suppliers to coordinate event logistics
- Build and maintain strong professional relationships with key stakeholders including schools, committees, and delivery partners
- Deliver engaging school assemblies and fundraising workshops to inspire participation and fundraising
- Manage the assembly tracker to ensure it is kept up to date, with relevant members of the team notified when new assemblies are booked in
- Take ownership of the volunteer project plan for all Schools Triathlon events
- Lead the recruitment of event volunteers and student volunteers across host schools
- Build strong, positive relationships with volunteers, ensuring a high-quality and rewarding stewardship experience
- Coordinate and support local volunteer groups to ensure each event is fully staffed
- Work closely with the Senior Fundraising Manager and host schools to deliver and expand the Duke of Edinburgh volunteer programme
- Identify creative ways to grow and strengthen the Schools Triathlon volunteer network
- Manage the volunteer inbox, responding promptly and professionally to all enquiries
- Support the team with event communications, ensuring timely, accurate, and professional responses
- Use DotDigital to deliver email communications to volunteers and event participants
- Confidently use Excel to process data and maintain accurate records across internal and external databases
- Log and manage data accurately in Eventrac (registration system) and Salesforce (CRM), including imports, new records, and regular data cleaning
- Support the management of fundraising through JustGiving, ensuring all fundraising pages are correctly logged and tracked within the CRM
- Attend the Schools Triathlons as needed across April, May and June and other occasional evening and weekend work, for which time off in lieu will be given
- Support on wider charity initiatives as and when needed
- Undertake any other duties as requested by the Senior Fundraising Manager
- Support the Senior Fundraising Manager with developing an individual giving process
Requirements
- Experience in planning and delivering events, ideally within the charity, education, or community sector
- Experience of working with volunteers or an understanding of what makes a positive volunteer experience
- Strong written and verbal communication skills, with the ability to engage and inspire a wide range of audiences
- Proven ability to build and maintain positive working relationships with internal teams and external stakeholders
- Excellent organisational skills, with the ability to manage multiple priorities, meet deadlines, and remain calm under pressure
- Enthusiastic, personable, and confident when engaging and motivating others
- Creative and proactive, able to take ideas from concept through to delivery
- Strong IT skills, particularly in Microsoft Excel, and confident using digital tools for communication and data management
- Full UK driving licence and access to a vehicle (essential for travel to event sites and schools)
Benefits
- 24 days annual leave (in addition to public holidays and with an extra day of annual leave given for each full year of service, up to a maximum of 28 days)
- Birthday Leave
- Access to flexible working
- Generous study leave, maternity, paternity or adoption leave, and other leave allowances
- Professional Development
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