Hybrid Fulfillment Operations Specialist

Posted 2 weeks ago

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About the role

  • Monitor and manage the live job queue to ensure timely job acceptance, assignment, and completion.
  • Dispatch jobs and handle real-time adjustments, including reassignment and escalation, to maintain service continuity.
  • Serve as the first point of contact for Loaders to provide support, resolve issues, and ensure a smooth job fulfillment experience.
  • Troubleshoot operational issues such as delays, scheduling conflicts, missed pickups, and customer concerns regarding active orders.
  • Escalate urgent issues to senior team members while taking quick action to minimize disruptions.
  • Ensure performance goals are met, including fulfillment rates, on-time arrivals, and service quality benchmarks.
  • Follow standard operations procedures and fulfillment playbooks for handling open or unassigned orders.
  • Document and report recurring issues Loaders face, contributing insights to improve the platform experience.
  • Collaborate with Customer Service and Loader Development teams to align on job updates and service quality standards.

Requirements

  • 1 - 3 years of experience in operations coordination, logistics, customer support, or gig economy fulfillment.
  • Remote weekend availability is preferred.
  • Strong multi-tasking and time management skills; comfortable managing live workflows with shifting priorities.
  • Excellent verbal and written communication, especially in high-pressure situations.
  • Confidence in making quick decisions based on standard policies or judgment calls.
  • Proficiency with CRM, dispatching platforms, or support ticket systems is preferred.
  • Bilingual proficiency (Spanish/English or other languages) is highly valued.

Benefits

  • Competitive Compensation with Monthly Bonus Opportunities
  • Comprehensive Health & Wellness Benefits – Medical, Dental, Vision, and Life Insurance coverage to support your well-being, on and off the job.
  • Flexible Spending & Savings Options – Tailor your healthcare planning with FSA or HSA accounts, putting control and flexibility in your hands.
  • Generous Paid Time Off – Take the time you need to rest, recharge, or explore life outside of work.
  • 401(k) with 5% Company Match – Plan for the long-term, including a generous company contribution.
  • Employee Recognition Program – Get rewarded and celebrated for your contributions.
  • Monthly Lifestyle Stipends – Support for the essentials, or the extras, designed to enhance your everyday experience.
  • Referral Rewards Program – Help us build a high-performing team and get rewarded for referring great talent.
  • Growth with Purpose – We’re a scaling company where career paths evolve.

Job title

Fulfillment Operations Specialist

Job type

Experience level

Junior

Salary

$18 - $20 per hour

Degree requirement

High School Diploma

Location requirements

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