Customer Service Officer providing support for clients after their finance product goes live. Handing enquiries and creating positive experiences in a hybrid working environment.
About the role
- Customer Service Representative providing assistance to clients in Braga for a global home furnishings brand. Focusing on customer satisfaction and problem-solving through effective communication.
Responsibilities
- Assist customers via inbound calls with enthusiasm and professionalism.
- Provide detailed product information and guide customers to complete purchases.
- Assist customers with delivery-related concerns — track shipments, resolve issues, and check stock availability.
- Resolve technical or account-related issues by providing clear and effective solutions.
- Provide accurate, real-time responses to all customer inquiries.
- Maintain complete, organized records of customer interactions and actions.
Requirements
- Fluency in French.
- Friendly and professional communication skills.
- Comfortable using digital tools and software.
- Team player with a helpful attitude.
- Eagerness to learn and support others.
- Strong focus on customer satisfaction and problem-solving.
Benefits
- Modern, newly outfitted office.
- Comprehensive training to help you succeed.
- Opportunities for internal mobility across our global sites.
- Private health insurance at no cost after six months.
- Competitive pay (14 monthly payments per year).
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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