Hybrid Fleet Manager

at Ride Health

• Job title: Fleet Manager
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $60,000 - $80,000 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, New York City, United States

About the role

• Fleet Manager in charge of NEMT provider relationships and transportation management for healthcare access in New York. Ensuring compliance with safety and accessibility standards while enhancing patient transportation services.

Responsibilities

• Field responsibilities include transportation provider relationship management, training, and quality assurance monitoring; client relationship management at client offices and program locations; and onsite emergency incident presence.
• Manage in the field to personally respond to any incidents and interact with drivers and vehicles. This is a hybrid position that will require in-office presence when interfacing with clients.
• Maintain departmental compliance with company policies, recordkeeping, and procedures. Ensure departmental adherence to all applicable **Federal, State, Local, DOT, and OSHA regulations.**
• Maintain accurate records of driver rosters and performance, as well as fleet vehicles, including all preventive maintenance, inspections, and repairs.
• Ensure vehicles meet **NEMT standards for accessibility, safety, and passenger comfort,** including regular inspections and adherence to wheelchair securement protocols.
• Collaborate with other managers or staff members to formulate and implement policies, procedures, goals, or objectives.
• Proactively communicate key findings and updates from site visits, meetings, or incidents to relevant stakeholders.
• Monitor operations to ensure that partner NEMT providers comply with administrative policies and procedures, safety rules, and government regulations.
• Establish situational procedures for issues that impact fleet performance, such as emergency maintenance, driver shortages, and service disruptions.
• Promote a culture of **safety, compliance, and customer care** aligned with NEMT and PACE program standards.

Requirements

• **Must reside in the New York Boroughs due to client and driver demographics**
• Commercial Driver’s License (CDL) – Class C minimum with passenger endorsement
• Bachelor’s degree in a related field preferred, or equivalent relevant work experience.
• Minimum of 5 years of transportation-related management experience, preferably in NEMT or healthcare transportation.
• Experience transporting passengers who are elderly, frail, or have mobility challenges.
• Proven knowledge of DOT and OSHA regulations, vehicle maintenance, driver compliance, and safety standards.
• Familiarity with NEMT scheduling systems, GPS-enabled fleet management tools, and electronic driver logs (ELDs).
• Strong understanding of vehicle accessibility standards, defensive driving principles, and patient transport safety.
• Excellent time management, communication, and problem-solving skills.
• Ability to multitask and make sound operational decisions in dynamic environments.

Benefits

• Base salary band of $60,000 - $80,000 plus a rich benefits offering
• Competitive compensation at a fast-growing company
• Career advancement opportunities
• Paid Time Off
• Medical, Dental, and Vision insurance - multiple great coverage options offered for employees and dependents with generous company contribution
• TalkSpace, Healthy Advocate EAP, Teledoc, One Medical, KindBody - all company provided
• Life insurance, short-term disability, long-term disability - again, all company provided
• 401k retirement savings plan with 4% fully vested employer match right out of the gate
• Fully paid parental leave
• And we're always looking to add more...**