Practice Manager role in equine veterinary network overseeing daily operations, managing employees, and enhancing client - centered care across locations.
About the role
- Fleet Manager in charge of NEMT provider relationships and transportation management for healthcare access in New York. Ensuring compliance with safety and accessibility standards while enhancing patient transportation services.
Responsibilities
- Field responsibilities include transportation provider relationship management, training, and quality assurance monitoring; client relationship management at client offices and program locations; and onsite emergency incident presence.
- Manage in the field to personally respond to any incidents and interact with drivers and vehicles. This is a hybrid position that will require in-office presence when interfacing with clients.
- Maintain departmental compliance with company policies, recordkeeping, and procedures. Ensure departmental adherence to all applicable **Federal, State, Local, DOT, and OSHA regulations.**
- Maintain accurate records of driver rosters and performance, as well as fleet vehicles, including all preventive maintenance, inspections, and repairs.
- Ensure vehicles meet **NEMT standards for accessibility, safety, and passenger comfort,** including regular inspections and adherence to wheelchair securement protocols.
- Collaborate with other managers or staff members to formulate and implement policies, procedures, goals, or objectives.
- Proactively communicate key findings and updates from site visits, meetings, or incidents to relevant stakeholders.
- Monitor operations to ensure that partner NEMT providers comply with administrative policies and procedures, safety rules, and government regulations.
- Establish situational procedures for issues that impact fleet performance, such as emergency maintenance, driver shortages, and service disruptions.
- Promote a culture of **safety, compliance, and customer care** aligned with NEMT and PACE program standards.
Requirements
- **Must reside in the New York Boroughs due to client and driver demographics**
- Commercial Driver’s License (CDL) – Class C minimum with passenger endorsement
- Bachelor’s degree in a related field preferred, or equivalent relevant work experience.
- Minimum of 5 years of transportation-related management experience, preferably in NEMT or healthcare transportation.
- Experience transporting passengers who are elderly, frail, or have mobility challenges.
- Proven knowledge of DOT and OSHA regulations, vehicle maintenance, driver compliance, and safety standards.
- Familiarity with NEMT scheduling systems, GPS-enabled fleet management tools, and electronic driver logs (ELDs).
- Strong understanding of vehicle accessibility standards, defensive driving principles, and patient transport safety.
- Excellent time management, communication, and problem-solving skills.
- Ability to multitask and make sound operational decisions in dynamic environments.
Benefits
- Base salary band of $60,000 - $80,000 plus a rich benefits offering
- Competitive compensation at a fast-growing company
- Career advancement opportunities
- Paid Time Off
- Medical, Dental, and Vision insurance - multiple great coverage options offered for employees and dependents with generous company contribution
- TalkSpace, Healthy Advocate EAP, Teledoc, One Medical, KindBody - all company provided
- Life insurance, short-term disability, long-term disability - again, all company provided
- 401k retirement savings plan with 4% fully vested employer match right out of the gate
- Fully paid parental leave
- And we're always looking to add more...**
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