Onsite Hospitality Zone Manager

Posted 45 minutes ago

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About the role

  • Hospitality Zone Manager ensuring high standards in vacation rental properties. Building relationships with property owners and maintaining guest satisfaction in a vibrant community.

Responsibilities

  • Act as the main point of contact for property owners within the designated zone, responding promptly to inquiries, addressing concerns, and providing regular updates on property status.
  • Build and maintain strong relationships with property owners to foster trust and satisfaction.
  • Conduct thorough inspections of rental properties post-departure to assess cleanliness, functionality, and any required maintenance.
  • Perform pre-arrival inspections to ensure properties are guest-ready, addressing any issues promptly.
  • Coordinate necessary repairs or cleaning services as needed to prepare the property for incoming guests.
  • Supervise and coordinate the activities of housekeeping staff, ensuring efficient cleaning schedules and adherence to quality standards.
  • Manage maintenance technicians, assigning tasks and overseeing timely completion of repairs and upkeep of properties.
  • Cultivate a positive work environment by providing effective leadership, support, and guidance to team members.
  • Implement and inspect quality control measures to uphold the standard of cleanliness and maintenance across all properties.
  • Develop and maintain checklists and protocols to streamline inspection processes and ensure consistency.
  • Collaborate with other Zone Managers and departments to facilitate smooth operations and resolve cross-functional issues.
  • Hold team members accountable for performance standards through regular evaluations and constructive feedback.
  • Communicate effectively with the guest services team to ensure accurate scheduling and preparation for guest arrivals and departures.
  • Foster strong, positive relationships with owners to enhance collaboration and satisfaction.
  • Provide guidance on property presentation, and amenities to maximize rental potential.
  • Maintain detailed records of property inspections, maintenance activities, and owner communications.
  • Generate reports as needed to track property status and ensure compliance with company standards.
  • Ensure compliance with company policies, industry regulations, and local ordinances related to property management and hospitality services.
  • Meet with potential homeowners to showcase the advantages and opportunities of Seabrook's rental program, offering comprehensive information and guidance to facilitate their seamless integration into our vibrant community.
  • Coordinate with relevant teams to ensure swift resolution of technical or operational challenges.
  • Performs other duties as assigned.

Requirements

  • Bachelor's degree or relative experience in Business, Hospitality, or a related field preferred.
  • Proven experience in hospitality management, property management, or related field.
  • CVRI and CVRHP certifications preferred.
  • Demonstrated leadership abilities and experience in supervising and motivating teams.
  • Fluency in both English and Spanish (written and verbal) is preferred.
  • All candidates must pass a background check prior to employment.

Benefits

  • Medical, Dental and Vision Insurance for all full-time team members
  • 401(k)
  • Basic Life Insurance
  • 100% Company Paid Voluntary Life, Critical Illness and Accident Insurance
  • Paid Time Off: 10 days (80 hours) earned with up to 1 year of service. 15 days (120 hours) earned up on completing 1-4 years of service. 20 days (160 hours) earned upon completing 5-9 years of service. 25 days (200 hours) earned upon completing 10+ years of service.
  • Employee Assistance Program
  • Teladoc Virtual Services
  • Tuition Reimbursement
  • Discounts and Rental Credits

Job title

Hospitality Zone Manager

Job type

Experience level

Mid levelSenior

Salary

$25 - $30 per hour

Degree requirement

Bachelor's Degree

Tech skills

Location requirements

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