Guest Services Manager overseeing Guest Services team at Seabrook Hospitality. Leading guest experiences and managing operations in a premier hospitality environment.
About the role
- Practice Manager at Lake Tapps Veterinary Hospital overseeing veterinary care and team management. Ensuring exceptional client service and operational efficiency under the WellHaven brand.
Responsibilities
- Partner with Principal Doctor to uphold the WellHaven brand by providing consistent, high-quality veterinary care and exceptional service to patients and clients
- Maximize hospital efficiency, productivity, and profitability through effective management practices
- Oversee and train employees in delivering professional, efficient, and exceptional client service
- Effectively address and resolve conflicts, whether involving clients or employees
- Manage basic Human Resource activities, such as new employee onboarding, benefits, workers' compensation, recruiting, coaching, and counseling
- Develop annual plans, budgets, and hospital productivity targets in partnership with the Principal Doctor and Operations Service Manager
- Create and maintain veterinarians and para staff schedules to meet client needs
- Ensure compliance with all WellHaven policies and procedures, as well as local, state, and federal laws
- Partner with the Principal Doctor to implement effective communication strategies to foster employee engagement
Requirements
- High School Diploma or equivalent
- Associate degree or higher in a related discipline (such as business management) a plus
- WellHaven hospital experience and/or previous experience as a supervisor/manager in veterinary medicine or health-related industry
- Veterinary technician certification, licensure, and experience (preferred)
- Certified Veterinary Practice Manager (CVPM) or Veterinary Management Institute (CVPA) certification a plus!
Benefits
- Competitive pay
- Great benefits package
- Professional development opportunities
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