Hybrid ECM Case Manager

at Astrana Health

• Job title: ECM Case Manager
• Job type: Full Time
• Experience level: Junior
• Salary: $29 - $38 per hour
• Degree requirement: High School Diploma
• Location requirements: Hybrid, Monterey Park, United States

About the role

• LVN Lead Care Manager for Astrana Health's ECM team linking high risk members to community resources. Responsibilities include assessments, care planning, and coordination for improved health outcomes.

Responsibilities

• Manage a collective caseload of 250 members with complex needs
• Conduct outreach, complete initial comprehensive assessments within specific timeframes per health plan requirements, care planning, and risk stratification
• Coordinate transitions of care, including post-hospital/SNF follow-ups
• Review claims, authorizations, and perform medication reconciliations
• Connect members to social services, transportation, and community resources
• Utilize motivational interviewing, trauma-informed care, and harm-reduction approaches
• Collaborate with hospital staff and interdisciplinary teams for care coordination
• Identify barriers to treatment adherence and adjust care plans accordingly
• Educate members/caregivers on disease management and healthcare navigation
• Support members telephonically and participate in audits and team meetings
• Monitor member progress regularly on a weekly cadence, adjusting care plans as needed to meet evolving needs
• Track, monitor, and manage caseload activity on a weekly cadence, ensuring deliverables and outcomes are met
• Demonstrate proficiency in juggling multiple systems and platforms, with strong working knowledge of Excel for tracking, reporting, and analysis
• Provide telephonic member support and participate in audits, quality reviews, and team meetings as required

Requirements

• Active and unrestricted LVN license
• Experience with telephonic case management
• Ability to learn and utilize case management software and health plan portals
• Excellent analytical, critical reasoning, organizational and interpersonal communication skills
• Strong written and oral communication skills
• Ability to multi-task, work autonomously, and think outside the box
• Ability to keep a high level of confidence and discretion when dealing with sensitive matters relating to providers, members, business plans, strategies and other sensitive information is required
• High level of regard for undeserved communities
• Bilingual Spanish
• Knowledge of Enhanced Care Management, SNP case management, complex case management
• Experience in managed care environment – health plans, IPA, or MSO
• Utilization Management or Hospice CM experience
• 1+ years of Case Manager experience
• Basic knowledge of DHCS, DMHC, NCQA, ICE, and CMS standards

Benefits

• Our organization follows a hybrid work structure where the expectation is to work both in office and at home on a weekly basis. The office is located at 1600 Corporate Center Dr, Monterey Park, CA 91754.
• The total compensation target pay range for this role is: $28.84 - $38.46 per hour. Actual compensation will be determined based on geographic location (current or future), experience, and other job-related factors.
• The first month of training will be fully in-office, then the expectation will be to work two days a week in office (W/Th) and the rest of the week from home. Working hours are between Monday through Friday between 8:30 AM - 5:00 PM.
• Astrana Health is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. All employment is decided on the basis of qualifications, merit, and business need. If you require assistance in applying for open positions due to a disability, please email us at [email protected] to request an accommodation.
• Additional Information: The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.