VP
Veritas PrimeBPaaS Service Readiness Analyst
BPaaS Service Readiness Analyst participating in payroll deployment projects from configuration to go - live. Involves QA validation, collaboration, and ensuring compliance with payroll regulations.
About the role
- Answering and support queries via tools, phone and email
- Resolving IT issues of partners during office work
- Documentation and logging of calls on the ticketing tool
- Delegation of unresolved problems to competent teams
- Maintaining and improving customer satisfaction level
- Communication with direct team members and different departments
Requirements
- Advanced level of Portuguese, French and English
- Interest in learning about IT
- Positive, can-do attitude and enjoyment of problem-solving
- Logical thinking and enjoyment of helping others solve issues
- Outstanding communication skills and customer-focused mindset
- Enjoy working in a team
- Respect time schedule and punctuality
Benefits
- Remote work 80% of the time
- 4 days/month on-site
- Ticket restaurant (1100€ per year)
- Private health insurance after 6 months
- Access to VIP District: gym discounts, restaurants, car wash, etc
- Career development and leadership program opportunities
- Free online language classes (GER, FRE, SPA & ENG)
- Fully paid training
Job title
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Experience level
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