Sr. Credit Analyst at The Symicor Group analyzing commercial credit requests and risks. Evaluating financial statements and collateral, preparing reports for loan decisions in a hybrid remote setting.
About the role
- Analista de SAC overseeing customer inquiries and complaints in the pharmaceutical industry. Collaborating with internal teams for effective solutions in a hybrid work environment.
Responsibilities
- Record, monitor and process customer complaints, inquiries and requests received through customer service channels.
- Support analysis and investigation of product-related complaints in coordination with internal departments.
- Track deadlines and action plans resulting from customer service interactions.
- Monitor and assist in the preparation of reports and KPIs for the customer service area.
- Ensure timely and appropriate responses to customers.
- Liaise with internal departments to gather information and resolve issues.
- Assist in organizing documentation and ensuring compliance with procedures and regulatory requirements.
- Provide suggestions for process improvements based on customer feedback.
Requirements
- Bachelor's degree in Pharmacy
- Intermediate English
- Proficient in Excel
- Experience in customer service (SAC) within the pharmaceutical industry
Benefits
- Meal allowance
- Meal voucher
- Health insurance
- Dental insurance
- Hybrid work arrangement
- Working hours: Monday to Thursday (8:00 AM to 6:00 PM); Friday (8:00 AM to 5:00 PM)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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